Sr. Process Owner jobs in United States
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Inspire Medical Systems · 2 weeks ago

Sr. Process Owner

positionMinneapolis, MN
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$105K/yr - $115K/yr
date5+ years exp

Inspire Medical Systems is a pioneering company in the medical device industry, focused on improving the lives of individuals with Obstructive Sleep Apnea. The Sr. Process Owner will analyze and enhance call center processes to improve efficiency and customer satisfaction, collaborating with various departments to implement best practices and monitor performance metrics.

BiotechnologyHealth CareMedical DeviceTherapeutics
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Growth Opportunities

Responsibilities

Analyze call/email center issue types, prioritize issues, and identify ways to reduce call/email volume
Develop, implement, and monitor process improvement plans and strategies
Partner with developers and engineers to ensure solutions improve end user experience
Deploy and deliver training programs to call center staff on process improvements
Consistent methodologies for gaining feedback on areas of improvement from internal and external customers
Provide phone coverage to the Patient Services queue during business hours and as part of “on-call” coverage when needed to field questions from Inspire employees, patients, and HCPs
Conduct root cause analysis and develop solutions to resolve process issues
Collaborate with various departments to ensure effective process implementation and tracking
Provide regular reports on process improvement initiatives and outcomes to stakeholders and leadership team
Stay up to date with industry trends and technologies related to call center process improvements

Qualification

Process improvementCall center experienceAnalytical skillsProcess mappingMicrosoft ExcelLean Six SigmaCommunication skillsInterpersonal skillsCollaborative skills

Required

Bachelor's degree
Minimum of 5 years of experience in process improvement within a call center environment or medical device related field

Preferred

Process improvement certifications such as DMAIC, Six Sigma, or Lean Six Sigma certification
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work collaboratively with multiple stakeholders
Experience with process mapping and process improvement tools and methodologies
Expert proficient in Microsoft Office suite, particularly Excel and PowerPoint

Benefits

Multiple health insurance plan options.
Employer contributions to Health Savings Account.
Dental, Vision, Life and Disability benefits.
401k plan + employer match.
Identity Protection.
Flexible time off.
Tuition Reimbursement.
Employee Assistance program.
Employees at all levels can participate through equity awards and the Employee Stock Purchase Program.

Company

Inspire Medical Systems

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Inspire Medical Systems develops implantable therapeutic devices for the treatment of obstructive sleep apnea.
dateFounded in 2007
location
Maple Grove, Minnesota, USA
people-size1001-5000 employees
web-link
http://www.inspiresleep.com

Funding

Current Stage
Public Company
Total Funding
$319.4M
Key Investors
Amzak Capital ManagementOrbiMedMedtronic
2020-04-13Post Ipo Equity· $133.4M
2018-12-18Post Ipo Equity· $75M
2018-05-03IPO

Leadership Team

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Tim Herbert
Chairman & CEO
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Richard Buchholz
CFO
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Recent News

GlobeNewswire
Inspire Medical Systems, Inc. Announces Preliminary Unaudited Revenue Results for the Fourth Quarter and Full Year 2025 and Provides Initial 2026 Revenue Guidance
2026-01-12
GlobeNewswire
Kuehn Law Encourages Investors of Inspire Medical Systems, Inc. to Contact Law Firm
2026-01-07
Business Wire
FINAL DEADLINE REMINDER: Faruqi & Faruqi, LLP Reminds Inspire Medical Systems Investors of the Pending Class Action Lawsuit with a Lead Plaintiff Deadline of January 5, 2026
2026-01-06
Company data provided by crunchbase