Allied Universal · 5 days ago
Security Senior Service Technician
Wilmington, MA
Full-time
Onsite
Senior Level
$32/hr - $50/hr
5+ years expAllied Universal® Technology Services is a global leader in transforming the security industry. The Senior Service Technician will be responsible for service, maintenance, repairs, and troubleshooting of access control equipment and IP-based video systems at commercial client sites.
Cyber SecurityInformation TechnologySecuritySoftware
Responsibilities
Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems. including, but not limited to: (Electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems)
Troubleshoot system installations in a such a manner as to identify issues and apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code
Apply all necessary documentation for tracking of service-related issues
Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment and CCTV testing devices
Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low-voltage applications
Establish and maintain effective working relationships with both internal and external customers
Provide phone and on-line remote diagnostic support
Drive to commercial client sites, with a company-issued vehicle to perform service
Perform other duties as assigned by leadership
Qualification
Required
High School Degree, Vocational School or equivalent required
5+ years of field experience
Possession of state-specific licensing (i.e. Class D or Alarm Installer, etc.) or ability to hold license once hired
Understanding of Windows operating systems and overall IT network topology
Highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values
Ability to meet deadlines and work in a fast-based environment with minimum direction
Good communication skills for effective interaction with internal & external customers
Available for scheduled 'on-call' duties to respond to emergency service calls
Strong troubleshooting skills, mechanical and electronic aptitude
Capable of lifting up to 50lbs and work on ladder heights of up to 16'
Be able to work independently or as a member of a team
Good verbal and written communication skills
Preferred
Experience with any or all of the following is preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
Benefits
Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law
Company
Allied Universal
Allied Universal is a security and facility services company that provides tailored security solutions and smart technology.
10001+ employees
H1B Sponsorship
Allied Universal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$9BKey Investors
Warburg PincusLa Caisse
2019-12-13Acquired
2019-09-01Private Equity· $9B
2019-02-21Private Equity
Leadership Team
Stephen Jones
Global Chairman and Chief Executive Officer
Jack Schenk
Regional Vice President - Midwest
Recent News
2025-12-10
Allied Universal Corp
2025-11-19
Company data provided by crunchbase