Reputation · 8 hours ago
Customer Success Specialist - Automotive
Lehi, UT
Full-time
Hybrid
Entry Level
1+ years expReputation is a leading company in reputation management, utilizing AI-powered solutions to help businesses enhance their customer feedback performance. The Customer Success Specialist will manage client relationships, drive business growth, and ensure customer satisfaction through effective onboarding, training, and support.
AnalyticsEnterprise SoftwareInternetReputationSaaSSEOSocial Media
Responsibilities
Managing client success from onboarding to training, to upsell and renewal, maintaining strong relationships with clients in the SaaS Auto industry
Responsible for up to $1M in ARR (50+ accounts, Small to Medium Businesses)
Serving as an internal advocate throughout the customer lifecycle, empowering customers to maximize value through product adoption while fostering growth
Managing client expectations for workflow and responsibilities
Build strong relationships and maintain frequent engagement with customer sponsors
Monitor and analyze account-specific data sets to address potential churn risk and upsell opportunities, present key performance metrics to build the success story, and convey value propositions that ensure customer satisfaction and retention
Providing world-class customer service, through organization, urgency and strategy
Collaborating effectively with sales, product, data science and peers to maximize the customer experience
Ability to self-manage and to work with a small group of peers and clients
Be a positive contributor to “the team” in order to maximize Reputation’s short and long-term revenue targets
Additional duties as assigned
Qualification
Required
1-2 years experience in Sales, Customer Support, Account Management or Reputation/competitor experience, ideally within the SaaS Auto industry
Complex problem-solving skills and an analytical mindset is a must, along with a consultative mindset and approach
Aligning on customer business objectives and product/service offering
Highly detail oriented, self-driven and eager to provide a superior customer service experience
Solid Excel and PowerPoint capabilities with the skills to turn data into insights and action
Accountable for assisting or managing a number of small to medium size customers with lower ARR - Customer Experience + Customer Outcomes = Customer Success
Develops and implements new approaches to complex issues. Customer obsessed
Ability to work well under pressure, and find creative solutions to challenging problems
Adapts to ambiguity, is open to new ideas, takes on new responsibilities, adjusts plans to meet changing needs
Desire to excel and grow within the organization
Preferred
Experience with B2B inside sales/outside sales/business development, renewals, and upsells is a plus
Bachelor's Degree preferred
Benefits
Flexible PTO for salary paid employees
Hourly employees accrue PTO based on tenure & receive 5 sick days annually. Sick days are available day 1. PTO accrues on a per paycheck basis.
10 company paid holidays plus 4 'Extended Company Holidays,' which are additional paid days off for the company.
Multiple medical and dental plan options, plus 100% company paid vision coverage
401k available through Fidelity
Paid Parental Leave for all eligible employees as of day 1 of employment
Employer paid short and long term disability and life insurance
Critical Illness, Accident & Hospital Indemnity insurance
Employee Assistance Program (EAP)
Access to a wide variety of perks and wellbeing apps:
PerkSpot: Employee discount program
Wellhub (Gym Pass): Access to virtual wellbeing apps, coaching, and gym memberships
Carrot Fertility: Support for fertility, family planning, maternity, parenting, and hormonal health
Omada: Virtual prevention and physical therapy program
Ladder: Supplemental life insurance
SoFi: Financial wellbeing platform with 1:1 advice
Fetch: Pet insurance discount program
Spring Health for Guardian: Virtual mental health support
XP Health for Guardian: Virtual eyewear platform
Rate.com: Mortgage services discount program
Company
Reputation
Reputation empowers companies to fulfill their brand promise by managing their reputation performance in real-time – everywhere.
501-1000 employees
H1B Sponsorship
Reputation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (8)
2023 (7)
2022 (19)
2021 (5)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$210.63MKey Investors
Marlin Equity PartnersRC CapitalAscension Ventures
2022-01-25Private Equity· $150M
2019-08-20Series C· $34.9M
2018-02-02Series B· $3.8M
Leadership Team
Joe Burton
Chief Executive Officer
Scott Barmmer
Chief Revenue Officer
Recent News
2025-09-28
Destination CRM
2025-09-12
Company data provided by crunchbase