Allied Solutions LLC · 2 weeks ago
Enterprise Contact Center Senior Representative (Annuities)
Macon, GA Office
Full-time
Hybrid
Senior Level
$22/hr - $24/hrSecurian Financial Group is seeking a Senior Representative for their Enterprise Contact Center to support their Annuity business line. This role involves providing expert customer service and support related to annuity products while leveraging regulatory expertise.
Financial ServicesInformation Technology
Responsibilities
Deliver compassionate, timely and accurate responses from simple to complex annuity inquiries
Explain and resolve policy or account issues for customers and channel partners
Support both fixed/indexed annuities and variable products
Navigate regulatory requirements while maintaining excellent customer experience
Meet or exceed contact center performance metrics while upholding Securian's quality standards
Handle 35-50 customer interactions daily across multiple channels
Qualification
Required
Active FINRA Series 6 license
Strong customer service mindset
Excellent verbal and written communication skills
Professional phone etiquette and active listening abilities
Self-motivated, punctual and dependable
High level of reliability, trustworthiness and ability to maintain confidentiality
Technical proficiency: ability to navigate multiple systems simultaneously while maintaining effective customer engagement
Strong typing skills and computer literacy
Ability to multi-task and manage time effectively in a fast-paced environment
Quick learner with strong knowledge retention
Meets technical requirements for remote work (bandwidth and system specifications)
Preferred
Experience in the financial services or insurance industry
Background servicing annuity or life insurance accounts (new business and/or in-force)
Interest in career progression to Specialist / SME Support or leadership roles within the Contact Center
Benefits
Paid time off
Leave programs
Holidays
Company-funded pension plan and a 401(k) retirement plan
Health insurance
Volunteer time
Associate Resource Groups
Company
Allied Solutions LLC
Allied Solutions uses technology based products and services to meet the insurance, lending and marketing needs of more than 6,000 financial institutions in North America.
Founded in 2000
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Urbanski
EVP Corporate Services & CFO
Jeff Kircher
Senior Vice President and Chief Financial Officer
Recent News
Columbia West
2025-12-13
Open Lending Corporation
2025-11-07
2025-11-01
Company data provided by crunchbase