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gorjana · 8 hours ago

Stylist (Park City)

Park City, UT

Full-time

Onsite

New Grad, Entry Level

$19/hr - $21/hr

gorjana is a company focused on creating an elevated customer experience in retail. As a stylist, you will act as a brand ambassador, providing exceptional customer service, styling advice, and contributing to sales and operational tasks.

Consumer GoodsE-CommerceFashionLifestyleWeb Design

Responsibilities

You approach guests proactively in a warm and welcoming manner to help make a difference in their day

You are a brand ambassador, eager to share your passion for gorjana with others

You curate memorable experiences for each guest, surprising and delighting them with our service standards

You deliver exceptional customer experience to ensure we create brand loyalty and build a lasting relationship with all of our customers

You are aware of customers at all times and are responsible for holding keys to caselines in accordance with best practices and LP strategies

You are solution-oriented, using the resources available to you to handle customer concerns in the moment and seek partnership if needed to ensure the customer leaves fully satisfied with their experience in store with us

You may be asked to deescalate/report customer service concerns or incidents as they occur from time to time, along with submitting an incident report

You wear your gorjana jewelry to work each day, creatively layering stacks to inspire guests and demonstrating gStyle standards at all times

You develop expertise in our collections and product offerings to guide guests through styling decisions, using tools and resources to ensure the customer is informed & educated on the products

You confidently present curated styling choices to guests highlighting intentionality, versatility and personalization to the customers needs

You leverage deep product knowledge and elevated, intentional language to drive meaningful connections and results

Conversion underpinned by authenticity is key - we don’t force or compete for sales, we turn every footstep into an opportunity to create a lasting experience for the customer, and win as a team

You are self-motivated and seek to better your personal performance and that of your team on a daily basis

You take pride in owning your individual performance progress and utilize internal resources as a means to further develop your sales skills

You champion team success and customer satisfaction by participating in and encouraging team-selling on the sales floor

You contribute to our people-first approach by being positive, helpful, and respectful to others

You exhibit a team player mentality and enjoy working with team mates towards a common goal

You look for opportunities to pitch-in, whether it is to support your team, store leadership or the customer your initiative is what drives you

You thrive off receiving feedback and use it as a tool for personal and professional growth

You are comfortable leveraging technology (POS) to support daily store operations and pay close attention to timelines and updates as it relates to technology and systems in your role

You maintain floor standards by following visual directives and take pride in maintaining our beautiful store environment

You take initiative restocking and completing tasks in downtime to support store and sales readiness

You help fulfill Buy Online, Pick Up In Store (BOPIS) and Same Day Delivery orders (SHIPSI), ensuring every customer enjoys a smooth and convenient shopping experience

You will assist with receiving weekly allocation shipments in a timely manner to ensure the right items hit our floor at the right time

You are mindful of service standards and processes, keeping our policies front of mind when servicing the customer

You take great care with team equipment, and utilize best-practices when it comes to handling and securing tech

You may be asked to open and close the store which would require responsibility for a store key and alarm code

You may be asked to assist with the labeling or re-ticketing of items as needed

You conduct weekly cycle counts with an attention to detail in order to maintain inventory accuracy and support effective product allocations from our studio

You execute monthly floorset directives that highlight new product launches and our Southern California, timeless yet modern roots

You may be asked to submit floorset pictures to corporate for approval

You handle weekly cash deposits with precision, making sure everything is counted, balanced, and deposited smoothly

You facilitate the weekly return of warranty items to the Warehouse, ensuring all shipments are prepared, documented, and sent on schedule

You contact and utilize the appropriate business partners for resources and guidance as needed