Mechanical Products Nevada · 2 weeks ago
Service Dispatcher
Las Vegas, Nevada
Full-time
Onsite
Entry Level
1+ years expMechanical Products Nevada is a fast-growing manufacturer’s rep firm specializing in commercial HVAC and Plumbing products. The Service Dispatcher will coordinate service operations, schedule personnel and resources, and maintain customer satisfaction through effective communication and organization.
CommercialConstructionHeating Ventilation and Air Conditioning (HVAC)ManufacturingMechanical EngineeringSales
Responsibilities
Coordinates service resources related to service operations
Schedule personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability
Generates Work Order Documents, dispatches technicians and notifies customers
Responsible for customer interaction
Coordinates operations interaction with the Parts Department and Acquisition, as necessary
Reviews project paperwork, complete calls, forwards project paperwork to Project Administrators
Maintains customer satisfaction by investigating concerns, routing them to the assigned staff and responding to special requests
Logs service start-up and service work requirements in job tracking system
Responsible for generating and printing various assigned reports
Ability to work regularly and dependably
Ability to function in a team environment
Demonstrate ability to maintain a pleasant and cooperative temperament with internal and external customers
Other duties as assigned
Qualification
Required
Associates Degree in Business or related field and 1 year working in a call center environment experience; or 3 years combination of education or experience
Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Mental stamina for problem solving and prioritizing multiple tasks
Preferred
HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus
Company
Mechanical Products Nevada
Mechanical Products Nevada provides commercial HVAC and plumbing equipment, OEM, and aftermarket HVAC parts.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase