Ubiminds: You, International. · 2 weeks ago
Sr. FinOps Account Manager (440)
United States
Full-time
Remote
Senior LevelUbiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. The Sr. FinOps Account Manager will work directly with customers to provide cost intelligence observations and facilitate conversations around cost growth, guiding them on their FinOps journey.
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Responsibilities
Ongoing customer segment onboarding and implementation initiatives, including addressing ad hoc requests
Form and maintain strong strategic relationships across key customer personas; Provide domain expertise in gaining credibility across teams
Communicate value and monitor performance metrics/KPIs to include conducting periodic executive business reviews
Be the Customer Success ambassador for the product, engineering and go-to-market teams; work within CS team and cross-functionally in driving initiatives, innovation, idea sharing, and insights representing the customer voice
Introduce new products/features and champion the business outcomes process with the customer
Solve complex customer/vendor issues and proactively prevent negative service trends
Build and monitor customer adoption metrics to drive best in class NPS
Support retention and expansion for your assigned customer segment
Develop, modify and maintain the operational and design effectiveness of internal customer controls
Develop repeatable and scalable technical solutions that can be converted into a playbook or a runbook based on a variety of factors such as customer size, roadmap, and requirements
Lead joint success planning workshops, analysis, testing, and support for internal initiatives, projects, and products designed to enhance company tools and other capabilities
Create and maintain standards for data analysis, presentations, and explanations that are clear and concise for both internal and external stakeholders
Qualification
Required
Advanced/fluent English skills
Excellent written and verbal communication skills
You are comfortable working 9-5 EST
Strong experience consulting on AWS, GCP and/or Azure services/solutions required
You have developed, documented, and/or communicated financial analysis and optimization recommendations for cloud services with both tech and finance teams
You understand the basics of spend / resource reservations across the various clouds
You understand the benefits (and limitations) of tagging / labeling and can consult with customers on tagging strategies, when necessary
You love data. Helping customers achieve better outcomes by leveraging data is something that energizes you on a daily basis
You can analyze complex datasets in Excel using advanced concepts like vlookups, index matches, named ranges, pivot tables
Preferred
You are a FinOps Certified Practitioner
You hold at least one AWS, GCP and/or Azure Certification
You've built BI dashboards before (Quicksight, Looker, Domo, Tableau, etc…)
You have experience authoring SQL
Benefits
Full back-office support, from career guidance to HR and concierge services.
Remote-first policy
Get your own MacBook
Access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours for tons of fun!
Improve your English through free lessons with a native English speaker
Candidate Referral bonus
Florianópolis headquarters is available, whenever you want, with weekly quick massages & tasty snacks, soft drinks, and games
Company
Ubiminds: You, International.
We connect people and companies who shape the world through software. NorthAm + LatAm. Brains + Hearts.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase