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Circle Logistics, Inc · 1 week ago

Expedite Account Manager (2nd Shift)

Fort Wayne, IN

Full-time

Onsite

New Grad, Entry Level

Circle Logistics, Inc is a 3rd party logistics firm focused on delivering exceptional service and innovative solutions. The Expedite Account Manager will be responsible for managing customer loads, booking carriers, and ensuring timely delivery of freight while building strategies for increased sales and partnerships.

LogisticsSupply Chain ManagementTransportation

Hiring Manager

Shakirah Kellam, MBA

Responsibilities

Bid and book Expedite customer loads

Call and book carriers to cover Expedite customer loads

Contact Carriers and ensure they deliver time sensitive freight on time

Match customer demand with quotes for their freight-related inquiries

Build strategies that will result in increased sales and stronger partnerships

Enter new load orders into our proprietary web-based software

Ensure all details of shipments are properly notated in each load

Communicate daily with shippers and receivers to schedule pick up and delivery appointments

Maintain and collect proper paperwork for each shipment

Resolve billing discrepancies with a customer or internal billing team

Initiate 'check calls' to track and trace drivers on all pickups and deliveries

Assist with converting drivers to MacroPoint tracking

Manage any issues that come up in the normal operation of freight movement

Escalate freight-related issues to the appropriate teams

Qualification

Freight brokerage experienceCustomer service proficiencyCall center experienceCommunication skillsMultitasking abilityProblem-solving skillsTime management skillsAttention to detailTeamwork skills

Required

Excellent written and verbal communication skills

Ability to thrive in a fast-paced working environment and multitask

Superb time management and organizational skills

Extraordinary attention to detail and teamwork skills

Excellent problem-solving and time management skills

Willingness to be available after hours and weekends if needed

Bid and book Expedite customer loads

Call and book carriers to cover Expedite customer loads

Contact Carriers and ensure they deliver time sensitive freight on time

Match customer demand with quotes for their freight-related inquiries

Build strategies that will result in increased sales and stronger partnerships

Enter new load orders into our proprietary web-based software

Ensure all details of shipments are properly notated in each load

Communicate daily with shippers and receivers to schedule pick up and delivery appointments

Maintain and collect proper paperwork for each shipment

Resolve billing discrepancies with a customer or internal billing team

Initiate 'check calls' to track and trace drivers on all pickups and deliveries

Assist with converting drivers to MacroPoint tracking

Manage any issues that come up in the normal operation of freight movement

Escalate freight-related issues to the appropriate teams

Preferred

Call center experience preferred

Freight brokerage experience is a bonus

Experience in an office setting with proficiency in various aspects of customer service

Benefits

Comprehensive health, dental, and vision coverage

Professional growth within a rapidly expanding national logistics company

A fast-paced, collaborative, and creative work environment where your ideas matter.

On-site training and career development

Paid holidays and paid time off

Insurance benefits, including but not limited to: health, vision, dental, life, and disability

401(k) Plan

Company

Circle Logistics, Inc

Circle Logistics is a privately held third-party logistics company committed to delivering on three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions.

Founded in 2011