Graid Technology Inc. · 1 week ago
Customer Support Engineer (Post-Sales)
Sunnyvale, CA
Full-time
Onsite
Mid LevelGraid Technology Inc. develops GPU-accelerated RAID for NVMe SSDs, providing exceptional performance for data-intensive workloads. The Customer Support Engineer will serve as the primary technical partner for customers post-sale, focusing on installation, troubleshooting, and performance optimization of the storage acceleration solution.
Information TechnologySoftware
Responsibilities
Guide customers through installation, configuration, and integration of our GPU‑accelerated RAID solution into their Linux-based environments
Build clean reproduction environments, isolate drivers/firmware variables, analyze logs and traces, and deliver clear findings with actionable resolutions
Investigate I/O behavior, latency, queue depth, and storage pipeline interactions; recommend tuning strategies for NVMe, GPU acceleration, PCIe, and OS subsystems
Work closely with Engineering to communicate customer‑impacting issues, submit detailed bug reports, and influence product improvements
Create high‑quality runbooks, diagnostic scripts, and technical guides to strengthen both internal and customer‑facing knowledge bases
Qualification
Required
Strong hands‑on Linux system administration experience (shell scripting, package management, kernel‑level tuning)
Familiarity with Linux storage subsystems, including NVMe, RAID concepts, I/O schedulers, and performance monitoring tools
Ability to diagnose complex issues using logs, traces, performance metrics, and controlled reproduction setups
Experience with GPU hardware (e.g., NVIDIA) and understanding of how accelerators interact with storage I/O
Solid networking fundamentals (TCP/IP, DNS/DHCP), and familiarity with automation/scripting (Bash, Python, or similar)
Excellent communication skills with the ability to create clear, precise technical documentation and guide customers through issue resolution
Preferred
Windows Server/Desktop troubleshooting (Event Viewer, WER, BSOD triage)
PowerShell scripting for diagnostics and automation
Storage‑related tuning and debugging using PerfMon, WPA/ETW traces
Familiarity with Active Directory, Group Policy, and Windows networking implications for storage workloads
Experience with storage drivers (Storport miniports, filter drivers) or NVMe firmware workflows
GPU compute/acceleration experience on Linux
Familiarity with virtualization (KVM/Proxmox/VMware) or containerization (Docker/Kubernetes)
Prior experience in post‑sales engineering, customer success engineering, or technical field support
Company
Graid Technology Inc.
Graid Technology is inventing the future of storage.
Founded in 2020
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$47.95MKey Investors
Capital TENSparkLabs Taiwan
2025-03-04Series B· $30M
2022-01-25Series A· $15M
2021-08-06Seed
Leadership Team
Leander Yu
CEO
Recent News
2025-12-15
Company data provided by crunchbase