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Nsight Health · 1 day ago

Customer Success Liaison

Albuquerque, NM

Full-time

Onsite

Senior Level

5+ years exp

Nsight Health is transforming how care is delivered through innovative healthcare solutions. They are seeking a Customer Success Liaison to build relationships in partnered clinics and support physicians and patients in navigating their services.

Health CareHospitalMedical

Responsibilities

Build strong relationships in partnered clinics, supporting physicians, clinic staff, and helping patients enroll in and navigate our services

Troubleshoot in real time, meet enrollment goals, and track key metrics to drive program success

Educate patients and clinic teams about the benefits of RPM and CCM, helping them understand how these services improve long-term health outcomes

Collaborate with care teams to implement effective, patient-first processes

Ensure smooth patient onboarding and support engagement and retention over time

Qualification

Customer success experienceHealthcare experienceHubSpot familiarityCommunication skillsBilingual in EnglishSpanish

Required

5–10 years of experience in customer success, account management, or client services; healthcare experience strongly preferred

A strong track record of engaging clients or patients and achieving goals in a fast-paced, people-first environment

Excellent communication skills with the ability to educate, inspire, and build trust with patients

Familiarity with HubSpot, EHR/EMR systems, or customer service platforms

Preferred

Bilingual in English and Spanish is a plus

Benefits

Monthly bonus potential of up to $4,000

11 paid holidays per year

401(k) plan with 3% company match

All equipment provided to support your success in the field

A collaborative, purpose-driven work environment focused on improving healthcare outcomes

Sign-On Bonus: This role is eligible for a one-time $2,500 sign-on bonus. The bonus will be paid after you complete 120 days of continuous employment and is contingent upon your active employment status and satisfactory performance at the time of payment.

Company

Nsight Health

Nsight is the fastest-growing remote patient monitoring, chronic care management, and behavioral health integration company servicing thousands of healthcare providers nationwide.

Founded in 2018

Miami, Florida, USA

201-500 employees