iTradeNetwork, Inc. · 4 days ago
Vice President of Implementation and Professional Services
Charlotte Metro
Full-time
Hybrid
Director/Executive
$250K/yr - $280K/yr
15+ years expiTradeNetwork, Inc. is a leading provider of advanced supply chain software and insights for the food and beverage industry. The Vice President of Implementation and Professional Services will oversee customer support and operational strategies while enhancing implementation processes and driving scalable growth aligned with the company's objectives.
Retail TechnologySaaSSoftwareSupply Chain Management
Responsibilities
Drive Value Realization : Lead initiatives to ensure customers achieve their desired outcomes that were sold during the sales process, and drive a quick time to value by implementing scaled onboarding, continuous education programs, proactive support strategies, and regular performance assessments to demonstrate ROI and business impact
Customer Onboarding : The activation process to enable all Buyers and Suppliers to trade via our Order Management System (OMS) product
Project Management - Project Management team manages all customer projects (standard and custom) for all iTrade products. The PMs partner with technical resources to deliver on the agreed to SOW
Integration Engineering - Integration Engineers are critical technical resources often required on all customer projects/products. In addition to working directly on customer projects, Integration Engineers are also responsible for full participation with our monthly releases, system upgrades and connectivity changes
Data Management - DM team focuses exclusively on iTrade’s foodservice solutions/products on accurately mapping, standardizing, cleansing and enriching data to provide analytics used for spend reporting, rebate calculations and claims validations
Technical Customer Support: Oversee a team of technical support specialists who provide 24/7 support to our clients, ensuring issues are resolved quickly and effectively. Develop a robust training program to keep the team updated on the latest technologies and solutions
Partner with the People team: this individual serves as a dedicated advocate for driving employee engagement initiatives and optimizing performance processes, all geared towards cultivating high-performing teams
Demonstrate strong leadership: Source, train, engage and retain top talent
Drive a culture of continuous improvement : Implement a Business Operating System for your function
Have an AI-first mentality : When solving problems, think first of how an AI-enabled solution could yield better results faster
Qualification
Required
Bachelor's degree in Business, Operations, Engineering, or a related quantitative field
At least 15 years of experience in Implementation, Project Management, Operations or a related field
10+ years of experience in a leadership role where you have demonstrated the ability to build high performing teams and followership
Experience managing diverse and remote teams and fostering a collaborative and empowering work environment
Experience in setting a strategy, and ensuring execution through impactful, scaled programs
Demonstrable expertise in managing complex operational processes and customer experience strategies in a dynamic, fast-paced environment
Strong analytical skills, with a proven ability to oversee significant data analysis and derive actionable insights from complex information
Deep understanding of software implementation processes, experience writing SOPs, and the ability to implement best practices tailored to company needs
Excellent communication skills, capable of effectively articulating complex issues and strategies to a wide range of stakeholders, including executive teams
Distinctive problem solving and analysis skills, experience solving complex and diverse business problems (commercial, operational, organizational), and to drive projects from strategy to execution
Must be able to demonstrate lawful ability to work in the United States
Preferred
MBA preferred, but not required
Benefits
Comprehensive medical, dental, vision, and life insurance benefits for you and your family
Flex PTO for exempt employees and competitive PTO for non-exempt
Paid parental leave for eligible employees
401(k) matching
Tuition reimbursement on approved programs
Great health & well-being benefits including Teladoc for general medical and mental health care
Company
iTradeNetwork, Inc.
iTradeNetwork is a leading supply chain management platform for the food and beverage industry, enhancing efficiency, visibility, and collaboration.
51-200 employees
H1B Sponsorship
iTradeNetwork, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2010-07-27Acquired
Leadership Team
Ann Walker
Exec.VP
Recent News
2025-02-13
Charlotte Business Journal
2025-02-13
Company data provided by crunchbase