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American Express · 3 weeks ago

Customer Experience Concierge, Centurion Lounge - Seattle

Seattle, Washington, United States

Full-time

Onsite

Entry Level

$26.75/hr - $28/hr

1+ years exp

American Express is a company with a long history of innovation and commitment to its customers. They are seeking a Customer Experience Concierge to deliver superior service to Card Members visiting the Centurion Lounge at Seattle Airport, acting as the face of the brand and providing travel, concierge, and lifestyle services.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Welcoming and providing access to our Card Members upon arrival at reception

Being accountable and taking ownership of the customer’s experience from beginning to end

Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer

Employing the Customer First philosophy in meeting customers’ needs and expectations

Providing concierge and lifestyle recommendation

Providing travel consultation and minimal reservation assistance

Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners

Lounge Hours of operation are from 05:00am - 10:00pm 7 days a week Hours are subject to change due to business need

Qualification

Customer service experienceTravel industry experienceExceptional communication skillsProblem-solving skillsResourcefulnessProfessionalismTeam collaborationAdaptability

Required

Minimum of 1-year recent experience servicing premium customers

Passion for servicing customers with proactive solutions

Exceptional communication skills, delighting the customer with every single interaction

The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received

Must exhibit the utmost professionalism and maintain a positive attitude in all interactions

The ability to rely on and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment

Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do

Must be resourceful and capable of using the Internet effectively while aiding in a face to face customer environment

Ability to utilize and switch from multiple technology platforms with ease

Adapt to an ever-changing environment and being resilient

Ability to work flexible shifts including nights, weekends, and holidays is essential

Light to moderate lifting may be required for certain job tasks