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Flex · 1 week ago

Staff User Researcher, Control Center

New York, New York, United States

Full-time

Hybrid

Senior Level, Lead/Staff

$207K/yr - $230K/yr

6+ years exp

Flex is a growth-stage FinTech company headquartered in NYC, focused on creating the best rent payment experience. As a Staff User Researcher, you will solve problems for consumers underserved by existing financial products and collaborate with cross-functional teams to inform product strategy and enhance the user experience.

AppsBillingFinancial ServicesFinTechSoftware

H1B Sponsor Likely

Responsibilities

Collaborate with Product, Design, and Business leaders to define research objectives aligned with the product strategy and roadmap

Establish, maintain and communicate progress on a high-impact research roadmap

Design and run usability tests, surveys, and other data collection and evaluation methods to understand our target users’ needs, behaviors, and attitudes. You’ll help discover untapped market opportunities, better define our customers, and support teams in evaluating their approaches

Prepare and present clear, concise, and actionable reports of research findings and recommendations to stakeholders, including the C-suite

Be highly collaborative with stakeholders, founders and cross-functional teams to proactively integrate insights into product and company strategy and roadmaps, with the aim of guiding product decisions to increase chance of success

Establish, maintain and scale a growing knowledge base to ensure democratized and efficient access to past learnings

Find opportunities to share knowledge to foster a culture of continuous learning and customer-obsession

Guide the Product and Design team to “self-serve” research to ensure they follow best practices to yield high quality, meaningful results

Qualification

User ResearchQualitative ResearchQuantitative ResearchConsumer Software ExperienceCommunication SkillsPassion for Financial Well-beingCollaborationSelf-StarterProblem Solving

Required

6+ years of experience working on complex consumer software (plus if its been in regulated industries like fintech or healthtech)

Proficiency in both qualitative (e.g. ethnographic, longitudinal, interviews, usability) and quantitative (e.g. surveys, experimentation, behavioral analytics) research methodologies

Exceptional communication skills, both written and verbal, with the ability to articulate complex concepts and insights clearly and effectively to stakeholders of all levels, including the C-Suite

Track record of collaborating very closely with product teams to influence the outcomes of their work

Low ego; the focus is always on getting to the right answers and insights, and doing what is right for the company and customer

Motivation to be a self-starter, comfort with ambiguous problems, and ability to ruthlessly prioritize

Experience in early-stage and fast-paced consumer tech companies

Knowledge of and excitement to fold new technologies in your toolkit

Passion for improving every day people's financial well being

A portfolio of work detailing your contributions to product strategy & shipped outcomes

Benefits

Competitive medical, dental, and vision available from Day 1

Company equity

401(k) plan with company match (our company match kicks off at the beginning of 2026)

Unlimited paid time off + 13 company paid holidays

Parental leave

Flex Cares Program

Free Flex subscription

Company

Flex

Glassdoor3.9

Flex enables people to pay rent bills on a schedule that fits their personal finances.

Founded in 2019

New York, New York, USA

201-500 employees

https://getflex.com

H1B Sponsorship

Flex has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)