UChicago Medicine · 4 hours ago
Director, Patient Experience Transformation - Cancer Services
Chicago, IL
Full-time
Onsite
Director/Executive
$156K/yr - $216K/yr
10+ years expUChicago Medicine is a world-class academic healthcare system, and they are seeking a Director, Patient Experience Transformation - Cancer Services to shape a culture of empathy and enhance the oncology patient experience. The Director will lead strategies to transform patient and family experiences while collaborating with interdisciplinary teams to drive improvements in satisfaction and quality of care.
Health CareHospitalMedicalMedical Device
Responsibilities
Design and lead a comprehensive strategy for patient experience and engagement aligned with institutional goals in cancer care, academic excellence, and community health
Serve as a strategic advisor to senior leaders on culture transformation, service delivery, and experience design across the cancer hospital
Partner with academic leaders to embed patient-centered values into clinical education, research, and training programs
Drive a culture of compassion, trust, equity, and continuous improvement across all levels of the oncology organization
Collaborate with Oncology service line and physician leadership, Human Resources, Nursing, and Organizational Development to design and implement initiatives that enhance employee engagement, retention, and workplace satisfaction
Lead internal listening efforts (e.g., staff surveys, focus groups) to identify opportunities to improve frontline experience and align staff values with the mission
Champion recognition and reward programs that highlight patient- and employee-centered behaviors and achievements
Lead Patient and Family Advisory Councils (PFACs) and workforce focus groups to ensure integration of patient and employee perspectives directly shape cancer care policy, design, and delivery
Lead strategies that promote shared decision-making, emotional support, and communication across diverse patient populations
Collaborate with clinical, administrative, and facilities teams to improve touchpoints across the continuum of care (e.g., check-in, treatment environments, discharge)
Develop journey maps and other experience tools to visualize and improve the holistic cancer care experience
Ensure the integration of hospitality and trauma-informed care principles into staff training and daily practice
Oversee collection, analysis, and communication of patient experience metrics (e.g HCAHPS, CAHPS, -Cancer Care Survey)
Translate quantitative and qualitative data into actionable insights and lead quality improvement efforts based on findings
Manage budgets, staffing, and vendor relationships for relevant patient experience and engagement programs
Evaluate and implement digital tools and platforms that support patient and workforce communication, feedback, and empowerment
Coordinate special initiatives and events that align with patient experience and engagement goals
Qualification
Required
Master's degree in Healthcare Administration, Organizational Development, Public Health, or related field
10 years of overall experience with a minimum of 7 years of progressive leadership experience in patient experience, consumer insights management, organizational culture, healthcare operations, or oncology services
Experience in leading culture transformation or employee engagement initiatives within healthcare or academic medical settings is highly desirable
Demonstrated success in managing interdisciplinary teams and engaging diverse stakeholder groups
Deep knowledge of the cancer care continuum and the unique challenges faced by oncology patients and their families
Strong expertise in change management, employee engagement, and organizational development
High emotional intelligence with excellent communication, facilitation, and conflict-resolution skills
Ability to manage complex projects and collaborate effectively across clinical, operational, and academic functions
Commitment to equity, cultural humility, and trauma-informed leadership
Company
UChicago Medicine
The University of Chicago Medicine has been at the forefront of medicine since 1927, when we cared for our first patients.
5001-10000 employees
H1B Sponsorship
UChicago Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (31)
2023 (28)
2022 (17)
2021 (23)
2020 (17)
Funding
Current Stage
Late StageTotal Funding
$112.4MKey Investors
National Institutes of Health
2019-04-10Grant· $9M
2018-10-14Grant· $3.4M
2017-05-24Grant· $100M
Leadership Team
Ivan Samstein
Executive Vice President and Chief Financial Officer, University of Chicago Medicine
Jason Keeler
Executive Vice President and COO
Recent News
Chicago Business Journal
2025-03-10
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2024-12-17
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