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Another Source · 4 days ago

Director of Advancement Technology - Pomona College

Claremont, CA

Full-time

Hybrid

Lead/Staff, Director/Executive

$123K/yr - $125K/yr

3+ years exp

Pomona College, located near Los Angeles, California, is one of the nation's premier liberal arts colleges. They are seeking a Director of Advancement Technology to provide strategic leadership in managing and enhancing the technology environment that supports fundraising and donor relations efforts.

ConsultingHuman ResourcesStaffing Agency

Hiring Manager

Jessica Kingery, MBA

Responsibilities

Provide strategic leadership for the Advancement technology environment, ensuring Salesforce, Marketing Cloud, OnBase, Gearset, OwnData, and integrated platforms operate reliably and support Advancement’s operational goals

Evaluate emerging technologies and vendor enhancements for alignment with divisional strategy, data integrity standards, and long-term scalability

Maintain an inventory of Advancement technologies and monitor contract terms and budgetary impacts

Oversee release management for all Advancement systems, including impact assessment, coordination of user acceptance testing, and communication of changes to stakeholders

Manage deployment and change control processes using Gearset or similar tools, ensuring all updates follow structured QA practices and are documented for reproducibility

Maintain a sustainable sandbox, regression testing, and data integrity strategy across systems

Administer, configure, and document Advancement systems, including data structures, workflows, integrations, permissions, and authentication

Monitor system performance and coordinate issue resolution with vendors and campus ITS

Provide user support and troubleshoot complex system issues, ensuring timely and accurate resolution

Oversee technology onboarding and offboarding processes, ensuring appropriate system access, documentation, and training in coordination with campus ITS

Lead incident response and system continuity processes, including triage, escalation, coordination with vendors and ITS, communication to stakeholders, and documentation

Analyze incident resolutions to reduce repetition of issues and refine mitigation strategies

Maintain and refine emergency and continuity protocols to ensure readiness and consistent execution

Create, lead, test, and implement multi-phase technology projects and end-to-end implementation plans from initiation through deployment, including discovery, scope definition, requirements gathering, timelines, documentation, testing, deployment, and communication to various users and levels of stakeholders

Analyze business processes and user needs to design effective technology solutions and recommend improvements to workflows and system change management practices

Develop and maintain project, change management, and system process documentation such as charters, requirements, user stories, decision logs, and testing plans, among others

Assist project sponsors in identifying budget, scope, requirements, and constraints that would inform and/or impact project completion, working collaboratively with the College’s ITS Technology Solutions Group and other stakeholders as assigned

In partnership with Advancement Services staff, develop and deliver training, documentation, knowledge resources, and communication materials to support effective adoption of Advancement systems and related updates

Promote user self-sufficiency through clear documentation, training guides, and best-practice recommendations

Supervise and mentor the Advancement Technology Systems Analyst and support additional temporary or contract staff as needed

Cultivate a collaborative, service-oriented, and learning-oriented environment aligned with Advancement’s values and goals

Keep current on emergent technology and Advancement systems trends and capabilities; attend training and conferences as requested in order to maintain technical expertise

As needed, participate in the assessment, evaluation and selection of vendor products

Perform other duties as assigned

Qualification

SalesforceBusiness AnalysisProject ManagementData IntegrityGearsetAPI IntegrationsUser SupportCommunication SkillsDocumentation SkillsTeam Leadership

Required

Bachelor's degree required, preferably in management of information technology systems, computer science or business administration

Three years of project management and business process redesign experience, preferably related to Advancement-related systems within higher education

Advanced business analysis and technical skills, strong interpersonal and communication skills, both oral and written

Ability to work independently and direct a project team as well as the ability to lead and direct effective meetings and work sessions. Must have a comprehensive understanding of complex relationships and possess an ability to demonstrate influence within such an environment

Define and prioritize realistic and specific goals and objectives, perform multiple projects and tasks; meet deadlines, timelines and schedules; proactively triage and solve problems; respond to others in a timely manner; and work both independently and as a collaborative member of the College with a high standard of integrity and ethics in support of the Advancement's strategic vision and the department's annual goals

Working knowledge of report design methodology and continuous process improvement

Handle all activities and highly confidential information with patience, discretion, good judgment, courtesy, tact and sensitivity while working with colleagues from a diverse range of backgrounds and professional experiences

Demonstrated ability to communicate complex technical topics clearly and effectively to both technical and non-technical users

Proven skill in developing documentation including business requirements, process maps, testing plans, training materials, and release notes

Ability to manage incident response activities including triage, vendor escalation, documentation, and communication

Ability to manage user access provisioning, deprovisioning, and permission audits across integrated systems

Experience with deployment and release management tools such as Gearset

Experience with data integrity, backup, and sandbox management tools such as OwnData

Familiarity with API-based integrations, Advancement CRM environments, online giving systems, financial systems (Workday), and other higher education fundraising systems