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Veterinary Practice Partners · 1 week ago

Operations Manager

Boston, MA

Full-time

Onsite

Mid, Senior Level

$120K/yr - $140K/yr

Veterinary Practice Partners (VPP) is a management company that forms joint ventures with veterinarians to co-own and run their veterinary practices. The Operations Manager serves as a strategic business leader accountable for driving value creation, profitability, and operational excellence across a portfolio of veterinary partnerships, while fostering collaboration among various functional teams to optimize performance.

Health CarePetVeterinary

Growth Opportunities

Responsibilities

Serve as the primary operational leader (mini-CEO) for 6-9 partnerships, providing direct oversight and accountability for P&L management, client experience, and value creation in collaboration with our DVM partners

Lead and develop hospital leaders to meet performance targets and elevate leadership capability. Empowering local leaders and staff with training to drive revenue growth and effectively manage costs

Execute strategic initiatives and projects across partnerships with a focus on value creation. Collaborate with cross-functional partners to ensure alignment of tools, resources, and performance standards at each partnership

Lead monthly hospital performance reviews with veterinarian partners and practice manager to create a culture of accountability and business acumen

Conduct comprehensive facility assessments to identify inefficiencies, bottlenecks, and areas for process enhancement, ensuring optimal use of resources and alignment with organizational objectives. At times, that will mean leveraging technology solutions when appropriate to enhance efficiency’s within the practice

Work cross-functionally with Operations, Marketing, Finance, Recruiting, HR and the VPP executive team on ad-hoc projects

Foster a collaborative team culture where veterinarians and staff across VPP hospitals work together on projects with a common goal/vision for success

Qualification

P&L managementStrategic leadershipAnalytical acumenMulti-site operationsVeterinary industry experienceService-oriented approachEntrepreneurial mindsetEmotional intelligenceTeam collaboration

Required

Bachelor's degree or equivalent preferred

Ability to juggle multiple priorities with a service-oriented approach to supporting multiple partnerships

High sense of urgency is required in this fast-paced environment

Strong analytical acumen with a proven track record of leveraging financial and operational data to drive informed, high-impact decisions

Entrepreneurial, results-driven professional who combines strategic vision with hands-on leadership to unlock growth, empower teams, and build a performance-driven culture

Preferred

Experience leading operations within the veterinary industry a plus, but not required

Experience managing operations with multi-site teams or complex business units across diverse industries

Experience in an analytically demanding field (e.g., management consulting, private equity, investment banking) that required rigorous analysis, strategic thought partnership with senior leaders, and the ability to convert data-driven insights into meaningful business outcomes

Experience working with doctors (veterinarians or physicians) a plus