Sky Systems, Inc. (SkySys) ยท 1 week ago
IT Desktop Support Technician - New Brighton, Minnesota -(Freelance / On-Call / On-Demand)
New Brighton, MN
Part-time
Onsite
Mid Level
3+ years expSky Systems, Inc. is seeking an IT Desktop Support Technician for a freelance, on-call, and on-demand role. The technician will provide IT infrastructure field support, troubleshoot hardware and software issues, and respond to assignments based on business needs.
Information Technology
Responsibilities
Providing IT infrastructure field support, including troubleshooting hardware, software, and operating system issues
Installing, troubleshooting, and repairing desktops, laptops, printers, and other computer peripherals
Resolving desktop application issues
Performing Smart Hands support based on instruction-driven tasks at customer sites
Lifting and moving IT equipment up to 50 lbs
Providing desk-side support and PC break/fix, including basic administration of Windows OS and macOS/Linux
Troubleshooting network and cabling-related issues using logical and deductive reasoning
Conducting repeat call analysis, problem management, and implementing preventive actions
Using ticketing tools such as ServiceNow, Remedy, or similar systems
Qualification
Required
Minimum 3 years of strong hands-on experience providing IT infrastructure field support, including troubleshooting hardware, software, and operating system issues while complying with hardware warranty and security requirements
Experience installing, troubleshooting, and repairing desktops, laptops, printers, and other computer peripherals, as well as resolving desktop application issues
Basic understanding of enterprise LAN and WAN concepts
Ability to perform Smart Hands support based on instruction-driven tasks at customer sites
Ability to lift and move IT equipment up to 50 lbs
Strong expertise in desk-side support and PC break/fix, including basic administration of Windows OS
Working knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP
Smart Hands support for hardware including (but not limited to): Monitors, keyboards, mice, Printers, scanners, fax machines, Routers, wireless routers, switches, firewalls, Racks, cabinets, and patch panels
Ability to troubleshoot network and cabling-related issues using logical and deductive reasoning
Experience in repeat call analysis, problem management, and implementing preventive actions
Familiarity with ticketing tools such as ServiceNow, Remedy, or similar systems
Excellent written and verbal communication skills with clients, users, and management
Ability to manage deadlines, take ownership of tasks, and work with urgency
Strong customer service and customer management skills
Clear and professional oral and written communication
Ability to interact with customers at all organizational levels
Self-driven, result-oriented, and passionate about IT support work
Ability to work independently or as part of a team with minimal supervision
Must be flexible and available to support on-call and short-notice assignments
Preferred
macOS / Linux
Associate Degree in Electronics and/or CompTIA A+ certification
OEM certifications (Dell, Lenovo, Toshiba, etc.)
Company
Sky Systems, Inc. (SkySys)
SkySys is a technology, engineering consulting and services company that provides Staffing, Managed, and Professional Services for clients globally ranging from 25 to 250,000+ employees.
201-500 employees
H1B Sponsorship
Sky Systems, Inc. (SkySys) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (9)
2022 (9)
2021 (5)
2020 (12)
Funding
Current Stage
Growth StageLeadership Team
Shehryaar Ahmed
Sr. IT Technical Recruiter/Talent Acquisition Partner
Company data provided by crunchbase