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Philips · 2 days ago

Field Service Engineer - Detroit, MI

Detroit

Full-time

Onsite

Entry, Mid Level

$32.81/hr - $52.50/hr

2+ years exp

Philips is a health technology company dedicated to improving lives through quality healthcare. The Field Service Engineer will be responsible for customer relationship management, technical support, and maintenance of medical equipment at customer sites, ensuring exceptional service and adherence to regulatory requirements.

B2BConsumer ElectronicsElectronicsLightingWellness

No H1B

U.S. Citizen Only

Responsibilities

Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue

Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools)

Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements

Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems)

Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required

Qualification

Diagnostic imaging experienceElectromechanical troubleshootingElectronic theory applicationAssociate Degree in electronicsCustomer service skillsFlexibility in hoursTeam collaborationProblem-solving skills

Required

2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years' in electromechanical industries

Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment

Knowledge and use of all necessary tools and test equipment

Associate Degree in electronics or equivalent combination of education and experience

Ability to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment

Ability to work flexible hours as needed based on business needs (i.e., 2nd or 3rd shifts; weekends, on-call; mandatory extra hours dependent on workload)

Ability to safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment

Approximately 70% travel across the specified geography is required

Must be able to successfully perform the minimum Physical, Cognitive and Environmental job requirements