ABB · 2 weeks ago
IS Infrastructure Analyst
Bartlesville, OK
Full-time
Onsite
Mid LevelABB is a global leader in technology and engineering. In this role, you will bridge the gap between the technical environment and the business, using data analytics to assess processes and support decisions for Information Systems solutions.
AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics
Hiring Manager
Tawnya Peck Wickli
Responsibilities
Provides business analysis for managed print, UPS, and Litigation Hold services, supplying technical and business process/data expertise and supports decisions for new or changed IS solutions/services within scope
Defines solutions functionally, leveraging best practices, to fulfill customer requirements
Collects and translates requirements for projects and changes into specifications for internal and external delivery parties
Supports the IS Service Manager in incident, problem planning, and resolution
Confirms (on request) whether the delivered solution meets the actual specification within User Acceptance Tests (UAT)
Involves and supports constantly in the continual service improvement process
Assists in the management, maintenance, and optimization of internal and cross-functional processes related to IS Services
Qualification
Required
You are immersed in business analysis methodologies and enterprise IS architecture, with a deep understanding of the managed services market
Ability to demonstrate your experience in supporting IS services such as managed print, UPS, and Litigation Hold, supplying both technical and process expertise to drive solution decisions
Possess an enhanced knowledge of DellEMC Avamar, Veeam, Xerox printer OS, and ITIL/ITSM frameworks, with proven ability to apply best practices in service delivery and continual improvement
You are passionate about customer service and captivated by clear, effective communication—ensuring stakeholder alignment and satisfaction across technical and business domains
Have a demonstrated track record in identifying and prioritizing functional requirements, translating them into actionable specifications for internal and external delivery teams
You are highly adept in selecting, adopting, and adapting business analysis tools and techniques to shape IS solutions that align with strategic enterprise goals
Degree in Information Systems, Computer Science, or a related field, or equivalent experience in enterprise IT environments
You are at ease communicating in English, both orally and in writing, and can tailor your message to technical and non-technical audiences
Preferred
Experience with managed services and providers preferred
Knowledge of multifunction printers, uninterruptible power supplies (UPS), and data preservation methods is a plus
Knowledge of DellEMC Avamar, Veeam, Xerox printer OS, and ITIL/ITSM is a plus
Benefits
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Salaried exempt positions are provided vacation under a permissive time away policy.
Company
ABB
ABB provides electrification and automation solutions for various industries.
Founded in 1988
10001+ employees
H1B Sponsorship
ABB has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (51)
2023 (58)
2022 (63)
2021 (52)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
$548.55MKey Investors
European Investment Bank
2023-11-21Post Ipo Debt· $545.85M
2013-09-23Grant· $2.7M
2001-04-06IPO
Leadership Team
Morten Wierod
CEO
Håvard Devold
Vice President, Market Development, Country Technology manager
Recent News
2025-12-17
Company data provided by crunchbase