Client Support Services Process Analyst jobs in United States
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Inside Higher Ed ยท 6 days ago

Client Support Services Process Analyst

positionRiverside, CA
timeFull-time
remoteOnsite
seniorityMid Level
money$36.35/hr - $65.76/hr

Inside Higher Ed is seeking a Client Support Services Process Analyst for UC Riverside's Facilities Services. This role is responsible for managing data analytics and process improvements to enhance customer experience and support various data gathering systems within Facilities.

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Responsibilities

Maintains, develops and manages data analytics and process improvements across Facilities Services
Supports data analytics related to all work order, asset management and other data gathering systems within Facilities
Possesses extensive knowledge about service offerings and processes such as work intake, follow up, work routing and customer outreach/engagement
Facilitates and collaborates to develop improvements and process standards throughout Facilities Services units
Analyzes, designs and proposes Key Performance Indicators (KPIs); monitors, measures and creates reports/presentations on KPIs
Analyzes data and produces reports including operational performance metrics, trends and forecasts to be used for shared services strategic planning
Develops extensive insight across FS processes and consistently applies this end-to-end perspective in conjunction with meeting the service delivery objectives of Client Support Services

Qualification

Data analyticsProcess improvementKey Performance IndicatorsOperational performance metricsCustomer outreachCollaboration

Required

Current work authorization when accepting a UCR staff position
Extensive knowledge about service offerings and processes such as work intake, follow up, work routing and customer outreach/engagement
Ability to facilitate and collaborate to develop improvements and process standards throughout Facilities Services units
Experience in analyzing, designing and proposing Key Performance Indicators (KPIs)
Ability to monitor, measure and create reports/presentations on KPIs
Experience in analyzing data and producing reports including operational performance metrics, trends and forecasts
Ability to develop extensive insight across FS processes and consistently apply this end-to-end perspective
Compliance with all applicable University policies and/or collective bargaining agreements

Company

Inside Higher Ed

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Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
dateFounded in 2004
location
Washington, District of Columbia, USA
people-size51-200 employees
web-link
https://www.insidehighered.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2022-01-10Acquired
2006-08-31Series Unknown

Leadership Team

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Stephanie Shweiki
Director, Foundation Partnerships
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