Assistant Manager, Customer Support jobs in United States
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Branch Medical Group · 1 day ago

Assistant Manager, Customer Support

positionAudubon, PA
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date5+ years exp

Globus Medical is dedicated to improving the quality of life for patients with musculoskeletal disorders. The Assistant Manager, Customer Support is responsible for ensuring efficient operations within the Customer Service department, supervising sales support employees, and maintaining high levels of customer satisfaction.

Health CareManufacturingMedicalMedical Device

Responsibilities

Work with the Customer Support Manager in maintaining a cohesive Customer Service Department which meets all internal and external customer needs consistently
Effectively assist in the supervision of the Sales Support employees by adhering to policy, providing guidance and clear direction, coaching and training to overcome deficiency and achieve employee/team success
Ensure that all requests are processed accurately and on time; research and resolve any issues
Analyze team workload and track performance of Sales Support Associates
Accountable for customer complaints and ensure their resolve with 100% customer satisfaction and operate within company’s guidelines and Quality Policy
Ensure that the Department has continuous coverage and provide back-up coverage as needed
Provide Customer Service reports and data analysis
Communicate all product concerns to VP Operations, Director of Quality, and Group Engineering Managers
Follow all procedures outlined in Globus Medical’s Quality Policy and ensure that the Customer Service department is in total conformity with the FDA and other government agencies
Represent the company in a professional manner to regulatory bodies, Medical Board of Directors, Clinical Investigator Groups, Surgeons, and Sales
Participate in management meetings on strategic initiatives and business planning
Special projects and duties as assigned

Qualification

Customer service supervisionMedical device experienceWindows proficiencyMicrosoft Office proficiencyPrioritization skillsVerbal communicationWritten communication

Required

Five (5) years of previous experience in a customer service supervisory role, preferably in a medical device company
Excellent verbal and written communication skills
Ability to prioritize effectively to meet deadlines
Advanced knowledge of Windows & Microsoft Office

Preferred

Bachelor's degree preferred

Company

Branch Medical Group

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Branch Medical Group is manufactures medical implants and graphic cases.
dateFounded in 2005
location
Eagleville, Pennsylvania, USA
people-size11-50 employees
web-link
http://www.branchmedicalgroup.com/

Funding

Current Stage
Early Stage
Total Funding
unknown
2015-02-25Acquired
Company data provided by crunchbase