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GE HealthCare · 1 day ago

Field Engineer 2

Toledo, OH

Full-time

Onsite

Entry, Mid Level

2+ years exp

GE HealthCare is a leader in precision healthcare, and they are seeking a Field Engineer 2 responsible for the installation, maintenance, and repair of GE Precision Healthcare equipment at customer sites. This role involves ensuring optimal performance and high levels of customer satisfaction while managing service calls and providing technical support.

AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical

Growth Opportunities

No H1B

Responsibilities

Perform installation, calibration, and preventative maintenance on a wide range of GE Precision Healthcare equipment, including but not limited to diagnostic imaging systems (MRI, CT, X-ray), ultrasound machines, and patient monitoring devices

Diagnose and troubleshoot complex technical issues on-site, utilizing schematics, service manuals, and diagnostic tools to identify root causes and implement effective solutions

Execute emergency repairs promptly to minimize downtime for healthcare providers and ensure continuous patient care

Provide comprehensive technical support and training to customer staff on the proper operation and basic maintenance of GE equipment

Manage a territory and schedule service calls efficiently to meet established service level agreements and customer expectations

Maintain accurate and timely service records, documentation, and reports using company-provided software

Adhere to all company safety protocols, quality standards, and regulatory requirements (e.g., FDA, ISO)

Proactively identify opportunities for product improvements, service enhancements, and customer education

Collaborate effectively with sales, technical support, and product development teams to ensure seamless customer experiences

Manage inventory of spare parts and tools, ensuring proper handling and accountability

Qualification

Biomedical EngineeringField Service EngineeringDiagnostic Tools ProficiencyNetworking PrinciplesCustomer Service SkillsTime ManagementCommunication Skills

Required

Associate's degree in Biomedical Engineering, Electrical Engineering, Electronics Technology, or a related technical field; Bachelor's degree preferred

Minimum of 2-4 years of experience as a Field Service Engineer or equivalent technical role, preferably in the healthcare or medical device industry

Proven ability to diagnose and repair complex electronic and mechanical systems

Strong understanding of networking principles and computer hardware/software troubleshooting

Excellent communication, interpersonal, and customer service skills

Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment

Proficiency with diagnostic tools, test equipment, and service software

Valid driver's license and a clean driving record are required

Ability to travel frequently within a designated service territory, including overnight stays as needed

Physical ability to lift heavy equipment, stand for extended periods, and work in various healthcare environments

Benefits

Professional development

Challenging careers

Competitive compensation

Company

GE HealthCare

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GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10001+ employees