EnergyCAP · 1 week ago
Managed Services Specialist
United States
Full-time
Remote
Entry, Mid Level
$50K/yr - $60K/yrEnergyCAP, LLC is an industry-leading software company focused on energy and sustainability management. The Managed Services Specialist plays a vital role in delivering accurate, timely, and high-quality Managed Services to EnergyCAP customers, ensuring clean utility bill data and contributing to customer satisfaction and operational value.
Energy ManagementSoftware
No H1B
Responsibilities
Resolve audit flags and kickouts quickly and accurately to maintain clean billing data
Retrieve all missing utility bills from vendors and provide clear, timely status updates to customers
Run and deliver recurring reports (Missing Bills, Flag Reports, Kickouts, Bill & Batch Spreadsheets) with precise filtering and on-schedule delivery
Support monthly Bill Pay workflows by ensuring all approved bills are complete and accurate ahead of payment runs
Participate in customer status meetings, communicating bill activity, data quality issues, and progress updates
Document processes, updates, and bill statuses thoroughly to ensure transparency and continuity across the team
Set up new customer onboarding workflows for audits, retrieval, and Bill Pay activities
Maintain and improve Managed Services documentation within Confluence
Contribute to process improvement initiatives that streamline audits, kickouts, retrieval, and bill payment workflows
Support special projects involving customer data cleanup, bulk audit review, or other operational needs
Qualification
Required
Experience in utility billing, AP/AR, fintech, data processing, or operations that support success in accuracy-driven, structured workflows
Ability to work within SLA-driven environments while managing recurring deadlines across multiple customers
Strong customer-facing communication skills that enable clear, professional interactions with customers and vendors
Familiarity with CRM systems, workflow tools, or ticketing platforms, with the ability to learn new systems quickly
Understanding of bill processing workflows, including audits, kickouts, and bill import validation
Ability to interpret utility bills, meters, rates, and billing data with precision and attention to detail
Effective communication and coordination abilities that support vendor outreach and clear, consistent updates
Working knowledge of EUM, DataCAP, CSV editing, and data review tools, or the ability to learn them quickly
High attention to detail and accuracy to ensure strong data quality
Ability to prioritize work and meet deadlines across multiple customers and recurring cycles
Analytical and problem-solving skills to investigate and resolve billing or data issues
Ability to work independently and collaborate across teams, especially with CAPture Services and Customer Success
Adaptability and resilience in a constantly evolving operational environment
Associate or Bachelor's degree preferred, or equivalent relevant experience
Benefits
100% company-paid Health, Dental & Vision coverage for you, plus competitive cost-sharing for your family
Company-paid Life & LTD Insurance for peace of mind
Adoption Grants and paid leave to support your growing family
Wellness program offerings designed to strengthen your physical and mental health and overall well-being
401(k) with a 3% company match—helping you plan confidently for the future
Monthly Connectivity Stipend so you can work seamlessly from anywhere
Emergenetics Development Program to help you understand and leverage your strengths
Tuition Assistance to fuel your continued learning and career growth
Flexible Time Off so you can recharge and enjoy life outside of work
A remote-first workplace that offers balance and flexibility, with the option to connect in-person at our offices
Charitable contributions & matched giving to amplify your impact
Paid community service hours—because giving back matters
Company
EnergyCAP
SaaS platform to track, audit, and optimize utility bills and energy data
Founded in 1982
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-03-17Acquired
Leadership Team
Adam Hegedus
Senior Director, IT and Security
Recent News
Company data provided by crunchbase