Granite Telecommunications · 1 day ago
NOC Technician
Quincy, MA
Full-time
Hybrid
Entry Level
1+ years expGranite Telecommunications is a leading communications and technology solutions provider serving businesses and government agencies across the United States and Canada. As a NOC Technician, you will monitor and maintain network infrastructure, troubleshoot issues, and implement solutions while working with various networking technologies. This role offers opportunities for professional growth in areas such as Network Security, Enterprise Networking, or Unified Voice and Application support.
Business DevelopmentFitnessTelecommunications
No H1B
Security Clearance Required
Responsibilities
Remotely troubleshoot managed service-related issues on support calls with Granite customers and/or field technicians
Assist with the implementation and onboarding of innovative security and networking products, including in-house designed hardware solutions
Professionally, accurately, and efficiently handle customer requests including technical and non-technical inquiries to any NOC related services
Work with industry standard partners (Fortinet, Cisco, VMWare, etc.) on the support and implementation of nationwide networks
Study and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise
Independently handle a queue of tickets, promptly responding to incidents, requests, and changes while ensuring adherence to service level agreements (SLAs)
Monitor the performance and health of the network infrastructure, including SD-WAN devices, routers, switches, firewalls, and other network components
Qualification
Required
Bachelor's degree in computer science, information technology, or a related field, or equivalent work experience
1-2 years in a technical support related role, or equivalent experience
Understanding of networking standards, OSI model, subnetting and routing protocols
Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex network issues efficiently
Understanding of agile task management and project operations
Ability to provide a high level of customer support to improve customer experience
Ability to work well independently and in a team environment in a hybrid WFH model
Must have the ability to be cleared for Public Trust P2 clearance
Preferred
Strong knowledge of SD-WAN technologies and protocols, such as MPLS, BGP, OSPF, VPN, QoS, and traffic engineering
Experience managing and troubleshooting firewall solutions, such as Velocloud, Palo Alto, Fortinet, or Juniper
CCNA, Network+, or equivalent certification or higher
Proficiency with Python, Javascript, or similar coding languages
Telecommunications industry experience
Prior public trust P2 security clearance
Benefits
Health, dental, vision, life, disability coverage
401K retirement with company match
Childcare benefits
Tuition assistance
Onsite fully equipped state of the art gyms for employees at zero cost
Company
Granite Telecommunications
Granite is a leading communications services provider for businesses with multiple locations.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$4.85M2016-06-06Grant· $0.6M
2016-03-29Series Unknown· $4.25M
Leadership Team
Mark Palmer
VP - Managed Services
Brad Dupee
Head of National Channel Sales
Recent News
2025-12-17
2025-12-11
GlobeNewswire
2025-12-10
Company data provided by crunchbase