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AvidXchange, Inc. · 5 days ago

Customer Success Manager II, Supplier

Charlotte, North Carolina, United States

Full-time

Hybrid

Mid Level

3+ years exp

AvidXchange is a leading provider of accounts payable automation software and payment solutions for middle-market businesses. The Customer Success Manager II manages a portfolio of Enterprise customers, driving customer adoption, retention, and expansion while collaborating with cross-functional teams to ensure a seamless customer experience.

FinTechPaymentsSaaSTransaction Processing

Responsibilities

Act as the primary point of contact for a portfolio of Enterprise customers, building long-term, strategic relationships

Guide customers through onboarding, adoption, renewal, and expansion, ensuring alignment with their goals and objectives

Conduct business reviews, health checks, and strategic discussions to monitor satisfaction, product utilization, and adoption trends

Serve as a customer advocate internally, collaborating with Product, Support, Onboarding, and other teams to address feedback and implement solutions

Monitor customer health metrics and proactively identify risks, designing retention strategies and interventions

Identify opportunities for account growth, including upselling, cross-selling, and driving expansion initiatives

Deliver advanced product training, thought leadership, and best practices to help customers achieve outcomes and maximize ROI

Analyze trends, adoption patterns, and feedback to provide insights and recommendations to leadership and product teams

Maintain accurate records of interactions, updates, and outcomes in CRM and customer success platforms

Qualification

CRM proficiencyCustomer success platformsAnalytical skillsAccount managementStrategic thinkingProblem-solvingInfluencing skillsTechnology enthusiasmRelationship-buildingCommunication skillsInterpersonal skills

Required

Excellent communication, interpersonal, and relationship-building skills with a customer-first mindset

Strong strategic thinking, problem-solving, and analytical skills

Proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight) and familiarity with success metrics

Experience managing multiple accounts and priorities in a fast-paced environment

Minimum 3–5 years of experience in customer success, account management, or a related field

Ability to influence internal teams and drive cross-functional alignment to deliver customer value

Enthusiasm for technology and commitment to continuous learning about products and solutions

Up to 25% travel may be required

Benefits

18 days PTO*

11 Holidays (8 company recognized & 3 floating holidays)

16 hours per year of paid Volunteer Time Off (VTO)

Competitive Healthcare

High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage

100% AvidXchange paid Dental Base Plan Coverage

100% AvidXchange paid Life Insurance

100% AvidXchange paid Long-Term Disability

100% AvidXchange paid Short-Term Disability

Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents

Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents

401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%

Parental Leave: 8 weeks 100% paid by AvidXchange**

Discounts on Pet, Home, and Auto insurance

WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers

Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more

Onsite gym fitness center, yoga studio, and basketball court

Tuition Reimbursement up to the federal maximum of $5,250***

Hybrid Workplace Flexibility

Free parking