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ION · 5 days ago

Senior Technical Support Analyst, Jersey City - 7537

Jersey City, NJ

Full-time

Onsite

Senior Level

5+ years exp

ION is a rapidly expanding company providing trading and workflow automation software to various financial institutions. They are seeking a Senior Technical Support Analyst to focus on second-level technical application support, leading projects, investigating incidents, and maintaining strong relationships with clients and other departments.

AccountingAsset ManagementFinanceFinancial ServicesSoftware

H1B Sponsor Likely

Responsibilities

Lead projects and team members when needed

Investigates incidents assigned to them

Prioritizes incidents and keep them up to date on the internal incident tracking system

Communicates updates effectively and promptly to the client

Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation

Deals with unexpected events or failures which limit clients use of the supported systems

Carries out application system checks, aiming to identify and resolve issues before they impact clients

Develops strong working relationships with other departments to assist with the delivery of our service to clients

Adheres to "best practice" and department procedures for client communications, incident progression and investigation

Participates in the team shift patterns and assists with weekend work and out of hours escalation when required

Qualification

Technical SupportC++UNIX/Shell ScriptingDatabase TechnologiesNetwork InfrastructureAnalytical SkillsProblem SolvingCommunication SkillsTeam LeadershipCustomer Perspective

Required

BS in Computer Science, Computer Engineering, or equivalent degree

5+ years of experience in application, technical support

Ability to read and understand code in one or more of the following: C++, TCL, UNIX/Shell Scripting

Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure

Good grounding in and desire to develop technical skills in areas such as database technologies and system performance

Ability to troubleshoot and approach problem solving in a logical manner

Technical Support Analysts need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers

Excellent written and verbal communication skills

A confident and professional manner

Able to manage own time and a changing workload

Co-operative approach to working with team members and other departments

Able to view situations from a customer perspective and act accordingly

A strong desire to develop a deep understanding of financial markets and business flows and system functionality

Preferred

Some experience as a team lead is preferred

Exposure to Java or other mainstream programming languages would also be acceptable

Working knowledge of networks and network infrastructure is desirable

Company

ION

Glassdoor3.3

ION Group provides solutions for electronic trading, position management, pricing, risk management, and downstream processing for clients.

Founded in 1998

New York, New York, USA

10001+ employees

https://iongroup.com

H1B Sponsorship

ION has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2022 (2)

2021 (4)