Makita U.S.A., Inc. · 3 days ago
Market Service Manager
DC-Baltimore Area
Full-time
Onsite
Mid Level
$80K/yr - $90K/yr
3+ years expMakita U.S.A., Inc. is a leader in the professional power tool industry, known for its high-quality products. The Market Service Manager is responsible for providing sales support and quality service for Makita products, managing service initiatives, and developing strategies to enhance customer relationships and drive conversions.
IndustrialIndustrial EngineeringIndustrial ManufacturingManufacturingProduct Design
Hiring Manager
Mayra M.
Responsibilities
Embraces and promotes brand values while delivering customer care principles
Works together with the Sales Team to develop and implement strategies in the marketplace that result in conversions
Builds and maintains business relationships with Target End Users, Key Dealers, ASCs, and purchasing contacts to provide good communication and consistent follow-up resulting in quick action and attentive service
Provides feedback to the Sales Team concerning new jobs, core products, purchase opportunities, as well as any competitive activities taking place in the assigned territory
Professionally presents features and benefits of Makita products, providing sales support, technical PK assistance, and training to Target Users and Key Dealers
Travels throughout the assigned territory to conduct in-person service calls regularly, including prospective customers. Communication may occur via phone, email, or text
Displays or demonstrates products using samples or catalogs and emphasizes features and benefits
Communicates daily with the Territory Sales Manager and weekly with the District Sales Manager; also meets weekly with the Sales Team to review strategies and discuss territory opportunities
Prepares weekly and monthly activity reports for the assigned territory
Presents, discusses, and understands Corporate Sales Programs
Coordinates customer training by scheduling and assisting with demo events, shows, etc., within the assigned territory and upon management request
Investigates customer problems and acts or alerts appropriate personnel to resolve issues promptly
Qualification
Required
Embraces and promotes brand values while delivering customer care principles
Works together with the Sales Team to develop and implement strategies in the marketplace that result in conversions
Builds and maintains business relationships with Target End Users, Key Dealers, ASCs, and purchasing contacts to provide good communication and consistent follow-up resulting in quick action and attentive service
Provides feedback to the Sales Team concerning new jobs, core products, purchase opportunities, as well as any competitive activities taking place in the assigned territory
Professionally presents features and benefits of Makita products, providing sales support, technical PK assistance, and training to Target Users and Key Dealers
Travels throughout the assigned territory to conduct in-person service calls regularly, including prospective customers. Communication may occur via phone, email, or text
Displays or demonstrates products using samples or catalogs and emphasizes features and benefits
Communicates daily with the Territory Sales Manager and weekly with the District Sales Manager; also meets weekly with the Sales Team to review strategies and discuss territory opportunities
Prepares weekly and monthly activity reports for the assigned territory
Presents, discusses, and understands Corporate Sales Programs
Coordinates customer training by scheduling and assisting with demo events, shows, etc., within the assigned territory and upon management request
Investigates customer problems and acts or alerts appropriate personnel to resolve issues promptly
Creativity & Detail Orientation – Generates creative solutions and demonstrates attention to detail
Problem Solving – Identifies and resolves problems promptly
Technical Skills – Continuously builds product knowledge and repair skills; shares expertise with others. Maintains general knowledge of power tools and their applications and provides product recommendations. Responds to technical inquiries and provides training as needed
Customer Service – Responds promptly to customer needs, solicits feedback, and provides timely service and assistance
Interpersonal Skills – Listens effectively, de-escalates customer frustrations, and provides service solutions
Oral Communication – Speaks clearly, listens actively, and demonstrates group presentation skills
Written Communication – Writes clearly and informatively; edits for grammar and spelling; gathers and records numerical data; reads and interprets written information
Planning & Organizing – Prioritizes and plans work activities daily; uses time efficiently; sets goals and develops realistic action plans
Professionalism – Reacts well under pressure, treats others with respect, and follows through on commitments
Adaptability – Handles frequent change, delays, and unexpected events by adjusting approach as needed
Language Skills – Reads, analyzes, and interprets technical service diagrams and repair manuals; presents information and responds to questions from managers, customers, and the public
Computer Skills – Proficient in Microsoft Outlook, content management systems, Microsoft Excel, and Microsoft Word
Applicants must live in or near the assigned territory
Must be able to safely operate a moving vehicle
Bachelor's degree in business management or sales (preferred but not required)
Minimum of three years of previous management experience in sales or service
Valid driver's license with a safe driving history
Preferred
Bilingual – Spanish preferred
Benefits
Medical, Dental, and Vision insurance options after 30 days of employment
Flexible spending accounts (FSA) & Health Savings Accounts (HSA)
Employee assistance program (EAP) for mental health and well-being
Paid subscription to Headspace and 5 other members of your choice
Competitive pay & performance-based incentives
Branded company vehicle provided
401(k) retirement plan with company match
Basic Term Life insurance is 100% company paid
Long term Disability Coverage 100% company paid
Disability Coverage
Voluntary Coverage: Critical illness, accidental, hospital indemnity, whole life and supplemental life plans.
Paid time off (vacation, sick leave, and 13 paid holidays)
Employee discounts on Makita tools and accessories - because we know you love quality tools!
Training programs
Tuition reimbursement
Internal promotion opportunities
Collaborative, innovative work environment
Company
Makita U.S.A., Inc.
With over 100 years of experience in advanced motor design, Makita applies the latest innovation to engineer and manufacture the best power tools in the world.
501-1000 employees
Funding
Current Stage
Late StageRecent News
SlashGear.com
2025-09-12
2025-06-15
2025-05-18
Company data provided by crunchbase