Nordstrom · 2 days ago
Customer Experience Specialist - Nordstrom Local Brentwood
Santa Monica, CA
Full-time
Onsite
New Grad, Entry Level
$20.35/hr - $21.15/hrNordstrom is a leading fashion retailer, and they are seeking a Customer Experience Specialist for their Brentwood location. The role involves providing outstanding customer service, assisting with various in-store processes, and supporting event execution while maintaining a clean and organized environment.
E-CommerceFashionRetail
Responsibilities
Welcome customers by being an effective storyteller and skilled at engaging with diverse audiences
Quickly understand a customer’s needs; with an emphasis on connecting customer to a service such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc
Communicate with customers in a professional manner including but not limited to; answering phones; communication via email, providing feedback on trend, fit and style etc
Understand and support of back of house processes, including inventory management and assisting with maintaining organization, cleanliness and more
Support event execution – point of contact for RSVPs, track customer contact information, door greeter etc
During some shifts: responsible for opening and closing the building, following the proper security procedure
Light cleaning duties: sweeping, dusting, vacuuming, dishwashing, and restroom maintenance
Qualification
Required
A high level of ownership, accountability and initiative
The ability to identify opportunities that benefit the customer and build solutions that meet the customers' expectations, including resolving any issues
The ability to quickly adapt to new initiatives, concepts, and services within the store
Proven success in working in a fast-paced environment with the ability to multi-task
A basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, Excel, and more
Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers
Frequent use of hands for grasping, fine manipulation, pushing and pulling
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
Occasionally lift and carry up to 25-50 pounds
Benefits
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
401k
Medical/vision/dental/life/disability insurance options
PTO accruals
Holidays
Company
Nordstrom
Nordstrom is an online fashion retailer that specializes in fashion, footwear, accessories, and beauty.
Founded in 1901
10001+ employees
H1B Sponsorship
Nordstrom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (188)
2024 (231)
2023 (190)
2022 (311)
2021 (280)
2020 (208)
Funding
Current Stage
Public CompanyTotal Funding
$969.45MKey Investors
Ryan CohenEl Puerto de Liverpool
2024-12-23Acquired
2023-02-03Post Ipo Equity
2022-09-16Post Ipo Equity· $294.45M
Leadership Team
Erik Nordstrom
Chief Executive Officer
Alexis DePree
Chief Operating Officer
Recent News
Digital Commerce 360
2025-12-31
2025-12-16
Company data provided by crunchbase