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Entergy · 1 week ago

Senior Mgr, IT Service Delivery - Meter to Cash

New Orleans, LA

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Entergy is a leading energy provider, and they are seeking a Senior Manager for IT Service Delivery in the Meter to Cash domain. This strategic leadership role involves overseeing application services, ensuring alignment with business strategies, and enhancing operational performance through effective management and collaboration.

Electrical DistributionEnergyMarketingPower GridRetail TechnologyTrading Platform

No H1B

Responsibilities

Build and maintain strong relationships with business stakeholders to ensure IT solutions align with strategic objectives and operational needs

Develop and maintain strategic roadmaps for application services supporting the Meter to Cash value chain, including SAP ISU, Siemens EnergyIP, and Itron UtilityIQ platforms

Lead a team of Solution Architects, Business Analysts, and support personnel to deliver high-quality application services and support

Oversee incident management and ensure timely resolution of system issues, particularly across AMI and billing platforms

Collaborate with internal IT teams and external vendors to assess technology needs and design scalable, integrated solutions

Manage vendor relationships and ensure compliance with corporate policies, regulatory requirements, and service-level agreements

Provide oversight for project delivery through Project Managers, ensuring execution aligns with scope, budget, and expected business outcomes

Manage software contracts and renewals, ensuring appropriate licensing and cost-effectiveness

Oversee the department’s O&M budget, including personnel, service provider, and software maintenance costs

Qualification

SAP IS-USiemens EnergyIPItron UtilityIQVendor managementITIL v3PMPPgMPAgile methodologiesStakeholder engagementAnalytical skillsProblem-solving skillsCommunication skills