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Lowes Foods · 1 day ago

Lead Personal Shopper

Greenville, SC

Full-time

Onsite

Mid, Senior Level

Lowes Foods is a grocery retail company, and they are seeking a Lead Personal Shopper to supervise a team providing an engaging experience for guests using their Lowes Foods To Go services. The role involves efficiently picking orders, building guest relationships, and driving team performance in a fast-growing sales channel.

Food and BeverageInternet

Responsibilities

Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions

Partner with the Guest Service Manager to write effective schedules for the eCommerce team

Guide the team to interact with guests in a genuine, fun, and friendly manner

Maintain sanitation and safety throughout the department according to Lowes Foods standards

Continually motivate and educate your team on expectations and best-practices

Perfectly execute duties required of all LFTG Personal Shoppers (fulfillment, guest communication, technology protocols, etc.)

Operate the department according to strict operational standards

Cultivate an environment focused on safety, efficiency, and service

Publish and hold your team accountable for business metrics (on-time orders, pick efficiency, curbside wait time, etc.) and proper execution of marketing and merchandising programs

Perform consistent training and quality inspections, providing feedback to Personal Shoppers

Communicate out of stocks and/or quality/freshness situations to store management on a daily basis

Communicate any service issues with Guest Care Center and store management on a daily basis

Communicate with guests, via phone and email, to ensure guest satisfaction

Provide in-store guest service as needed. (bagging, product location, cleaning, No Noticeable Wait)

Maintain a professional appearance and attitude at all times

Partner with your division’s LFTG Field Specialist to coordinate orientation, training, ongoing education, and feedback to position all LFTG hosts for success

All other duties assigned by management

Qualification

SupervisionTrainingCustomer serviceBasic troubleshootingGrocery departmentsAttention to detailBasic Microsoft OfficeTechnical requirements learningPhysical staminaCommunication skillsTeamwork