Digital Room ยท 2 weeks ago
IT Support Engineer
Brook Park, OH
Full-time
Onsite
New Grad, Entry LevelDigital Room is actively hiring for the position of IT Support Engineer for their plants in Brook Park and Brooklyn, OH. The role involves diagnosing and resolving software and hardware incidents, providing technical support, and managing IT equipment and assets.
E-CommerceMarketingPrinting
Responsibilities
Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and various software applications
Resolve incidents and upgrade different types of software and hardware
Address issues with printers, copiers, and scanners
Support and configure Windows Server
Assist users with logged IT-related incidents
Take ownership of issues, perform problem analysis, and implement temporary or permanent fixes to restore service as soon as possible
Escalate incidents to other support teams when necessary
Accurately record, update, and document requests using the IT service desk system
Maintain a high level of customer service, ensuring all customers are treated efficiently and appropriately
Install and configure new IT equipment
Update the asset management system to reflect real-time activity and disposition of assets, hardware, and peripherals
Assist with the reconciliation of assets within the management system for accurate inventory
Maintain excellent verbal communication skills, effectively communicating with technical and non-technical colleagues at all levels
Proactively complete other duties as assigned
Qualification
Required
Degree in a related IT discipline or certification with relevant demonstrative work experience in IT service and delivery
Experience in a customer-focused IT support environment, including technical problem resolution
Team environment experience with a strong track record of diagnosing and resolving IT-related faults/issues
Broad understanding and successful application of Service Desk and Desktop services knowledge
Must be able to effectively manage time by analyzing workload, assigning priorities, and maintaining focus on productive endeavors
Highly organized and independent, able to multi-task and stay organized in managing client needs
Self-motivated, able to work independently, and takes initiative
Outstanding attention to detail
Excellent communication skills, both verbal and written
Proficient in using and supporting Active Directory, Windows, and Office products
Experienced in supporting, configuring, and troubleshooting LANs, WANs, TCP/IP, and networking components
Knowledgeable in diagnosing and resolving IT-related faults/issues
Competent in supporting and configuring Windows Server
Skilled in using, supporting, configuring, and troubleshooting PC hardware and network configurations
Experience with Atlassian Jira Service Management (JSM) ticketing system, Jira Assets, Jira Software, Confluence, Microsoft 365, Active Directory Administration, Microsoft Exchange, SharePoint, Azure AD, Microsoft PowerApps, and Power Automate
Basic programming skills
Knowledge in troubleshooting networking issues such as internet connectivity, network, and VPN
Ability to provide remote support to users working from home
Must commute between two facilities
Benefits
Collaborate with leading print professionals in a fast-paced, high-tech, safe, and enjoyable environment
Competitive pay and growth opportunities.
Comprehensive health, dental, and vision coverage (location-specific).
Employer match 401(k) up to limits.
Company-sponsored Life and AD&D Insurance.
Flexible Spending Account and voluntary benefits.
Paid holidays and PTO.
Employee discounts on all products.
Company-sponsored training and certifications.
Fun workplace and wellness events, and more.
Company
Digital Room
Digital Room is an e-commerce provider of customized marketing products to small and medium-sized businesses.
Founded in 1997
1001-5000 employees
H1B Sponsorship
Digital Room has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (7)
2022 (5)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2021-12-21Acquired
2018-01-01Private Equity
2010-01-01Private Equity
Leadership Team
M
Michael Turner
Chief Executive Officer, Board Member
Company data provided by crunchbase