Chime · 2 days ago
Technical Implementation Specialist
United States
Full-time
Remote
Entry, Mid Level
$83K/yr - $115K/yr
2+ years expChime is a financial technology company focused on helping individuals achieve financial progress. They are seeking a Technical Implementation Specialist to lead the implementation and configuration of system changes across their contact center stack, working closely with various teams to translate business needs into technical solutions.
BankingFinancial ServicesFinTech
Responsibilities
Collaborate with Product, Operations, Conversational Design, and Engineering to build and launch impactful support tooling
Configure and maintain systems across IVR, ACD, and chat platforms—including UI changes in tools like Five9 and Twilio
Design and update routing logic, queue structures, and agent state workflows
Use low-code tools (e.g., Zapier, Workato, Five9 WFA) to build scalable automations
Maintain JavaScript-based codebases used in support flows (e.g., Twilio Studio)
Integrate third-party and internal tools using REST and/or SOAP APIs
Troubleshoot technical issues, lead QA and regression testing, and monitor system health post-deployment
Qualification
Required
2–3 years of experience in systems implementation or technical support tooling
Hands-on experience with JavaScript or similar scripting languages
Comfortable integrating REST and/or SOAP APIs into workflows
Worked in a technical capacity supporting contact center platforms (e.g., Twilio, Five9, Zendesk, NICE, Genesys)
Confident leading technical projects from scoping through deployment
Adept at troubleshooting and resolving system issues
Familiar with managing configurations via both UI portals and backend environments using JavaScript, JSON, or similar
Preferred
Experience running A/B or multivariate experiments in platforms like Twilio or Zendesk
Familiarity with monitoring tools (e.g., Datadog, Sentry)
Understanding of the full contact center stack and how systems interact
Experience building variant flows and self-service automation
Exposure to AI-driven support tooling
Familiarity with writing or maintaining unit tests for system flows
Benefits
401k match
Great medical, dental, vision, life, and disability benefits
Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
1% of your time off to support local community organizations of your choice
Annual wellness stipend to use towards eligible wellness related expenses
Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
Company
Chime
Chime is a financial technology company that offers mobile banking services.
1001-5000 employees
H1B Sponsorship
Chime has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.77BKey Investors
Sequoia Capital Global EquitiesDST GlobalMenlo Ventures
2025-06-12IPO
2025-03-01Debt Financing· $475M
2023-07-28Secondary Market
Leadership Team
Chris Britt
Founder and CEO
Ryan King
Co-Founder
Recent News
Business Wire
2026-01-07
2026-01-03
Company data provided by crunchbase