V-Soft Consulting Group, Inc. · 1 day ago
Technician III
Madison, WI
Contract
Onsite
Senior Level
5+ years expV-Soft Consulting Group, Inc. is currently hiring a Technician III for their premier client in Madison, Wisconsin. The role involves providing diagnosis, problem resolution, and support for enterprise applications and systems while collaborating with teams to ensure effective infrastructure management.
Artificial Intelligence (AI)ConsultingInformation TechnologySoftware
Responsibilities
Develop and maintain diagrams, procedures, and documentation for the proper use and support of DA office infrastructure
Implement infrastructure performance and security improvements based on customer feedback
Collaborate with team members to audit system security to maintain regulatory and policy compliance
Develop and modify knowledge base articles that are related to provided solutions
Collaborate with technical teams to plan, install, maintain, and recover network, server, and other infrastructure equipment in DA offices and the data center
Monitor and resolve network and systems connectivity, performance, and security issues to improve reliability and compliance
Establish and maintain effective working relationships with team, customers, vendors and all others using principles of excellent customer service
Serve as a point of contact for customers seeking multi-tier technical assistance over the phone, through email, or through the ticketing system
Perform remote support as required to resolve the customer’s request
Manage support tickets in a timely manner, documenting all related work and providing status updates
Qualification
Required
At least 5 to 7 years of experience in a customer-facing, multi-tier, technology support role
Experience providing diagnosis, problem resolution, and support for enterprise applications and systems
Experience supporting networked environments, connectivity standards, security, and related infrastructure and physical layers
Experience working with support request ticketing systems, managing ticket updates, completing related documentation, and maintaining customer communications
Preferred
Experience working on project-based teams that follow Agile methodologies
Experience with or knowledge of legacy and modern technologies, enterprise-level system design, automation, planning, deployment, security, and administration, system performance monitoring, user directories, virtualization, and network communications
Benefits
Medical
Dental
Vision
401(k) plan
Company
V-Soft Consulting Group, Inc.
V-Soft Consulting, an innovative corporation specializing in Information Technology consulting; including staffing, digital, and infrastructure solutions.
1001-5000 employees
H1B Sponsorship
V-Soft Consulting Group, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (363)
2024 (248)
2023 (272)
2022 (401)
2021 (409)
2020 (460)
Funding
Current Stage
Late StageLeadership Team
Michael Grendi
Chief Financial Officer
Lonnie Gray
Chief Operating Officer
Company data provided by crunchbase