Bandwidth Inc. · 2 weeks ago
Revenue Cycle Analyst
United States
Full-time
Remote
Entry, Mid Level
2+ years expBandwidth is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. The Global Revenue Cycle Analyst is responsible for ensuring accurate and timely invoices for global customers, managing complex billing processes, and collaborating with internal teams to resolve issues and validate charges.
Information TechnologyMessagingTelecommunicationsWeb Hosting
Responsibilities
Responsible for confirming the completion of M07 AND S07 Jobs.Using multiple systems to correct any errors and making any necessary changes to ensure accurate billing
Runs monthly queries during the billing cycle to validate charges associated with the NRC and MRC job to ensure the results align with previous months documenting the total amount of revenue associated
Quarterly runs the monthly billing cycle utilizing multiple billing platforms and resources, ensuring accurate and timely delivery of customer invoices
Provide assistance to internal teams with billing cycle inquiries such as Finance, BDO, and Billing Support. Researching the issue analyzing large data and assisting with a solution via Zendesk ticket queue
Performs the monthly billing cycle audit for multiple products to validate charge accuracy. Working with internal teams to confirm any unexpected changes as well as identifying any issues that require resolution
Drives projects to completion with a focus on accuracy and communication
Subject Matter Expert on Bandwidth product(s). Regularly attending product meetings to obtain knowledge on new products and existing products
Attends and sometimes leads billing cycle stakeholder meetings. Attends department meetings and document meeting notes to inform the team and absent stakeholders
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests
Interfaces with Bandwidth leadership to effectively communicate status, define critical issues & impacts, design mitigation plans and articulates/drive required decisions
Qualification
Required
Bachelor's Degree
At least 2 + years experience in billing
1-2 years analytical experience
Strong verbal and written communication skills
Ability to work within the parameters of the outlined Working Conditions above
Ability to communicate complex and/or technical information clearly and concisely to all levels within the organization using tact, common courtesy, persuasion, and discretion
Strong MS Excel skills
Critical thinking, analytical, problem-solving, and organizational skills
Ability to focus, complete tasks accurately and thrive in a fast-paced environment
Ability to think creatively, improve processes, evaluate and resolve problems effectively
Preferred
Previous Telecom billing experience is a plus
Salesforce, Netsuite or Zendesk experience
General accounting and financial reporting as it applies to the billing function
Microsoft Access, SQL database, DOMO
Benefits
100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Company
Bandwidth Inc.
Bandwidth is the universal communications platform that simplifies how businesses deliver integrated global experiences.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$20.5MKey Investors
Portolan Capital ManagementAilanthus Capital Management
2018-06-27Post Ipo Equity
2018-01-11Post Ipo Equity
2017-11-10IPO
Leadership Team
Scott Mullen
CTO
Kade Ross
CIO
Recent News
2025-12-05
2025-12-03
thefastmode.com
2025-11-05
Company data provided by crunchbase