First American · 2 weeks ago
Salesforce Administrator (Remote)
United States
Full-time
Remote
Mid, Senior Level
$83K/yr - $111K/yr
4+ years expFirst American is a company dedicated to fostering an inclusive and supportive work environment. They are seeking a Salesforce Administrator to manage and optimize their CRM application, enhance customer relationships, and perform daily administrative tasks related to Salesforce systems.
Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment
Responsibilities
Administer and support CRM/ Salesforce.com, including but not limited to managing multiple user setup, profiles and roles; and customizing objects, fields, formulas, record types, page layouts and validations
First point of contact for internal users, providing training, technical guidance, and support
Create and maintain documentation on processes, policies, configuration and user guides
Develop and implement a new Service Cloud environment
Complete User Administration
Develop and create customized reports and dashboards for users at all levels of the organization
Develop and maintain validation rules and custom workflow
Perform intermediate QA testing for iterative development cycles across various Salesforce projects
Perform intermediate user testing including developing test plans, creating user test cases, and scheduling testers
Audit and maintain data quality
Develop and test new functionality and customization or enhancements
Keep up to date with new releases and improvements in Salesforce and AppExchange
Qualification
Required
Bachelor's degree or equivalent combination of education and experience
4-7 years of proven experience with Service Cloud and CRM/Salesforce administration, implementation and process improvement
4-7 years hands-on administrator experience with CRM/Salesforce, building applications using standard Salesforce customizations & automation features
CRM/Salesforce admin required
Intermediate proficiency with CRM's/Salesforce's declarative capabilities, including workflows/validation rules, data security features, and deployment of change sets
Knowledge of CRM/Salesforce best practices related to release management and deploying changes from sandboxes to production
Ability to work with individual business units to understand their processes and translate their needs into actionable CRM/Salesforce requirements for configuration/development
Strong verbal and written communication skills and the ability to interact with individuals at all levels of the organization
Conceptual understanding of relational databases
Experience working with Apex Data Loader/required system/app
Process-driven
Able to prioritize independently
Attention to detail
Strong interpersonal skills
Self-motivated; self-starter
Ability to manage multiple tasks and respond quickly to emergent problems
Proficient in Microsoft Word, Excel and PowerPoint
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan
Company
First American
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment.
10001+ employees
H1B Sponsorship
First American has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (2)
2022 (1)
2021 (2)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$450M2024-09-23Post Ipo Debt· $450M
2010-06-01IPO
Leadership Team
Kenneth D. DeGiorgio
Chief Executive Officer
Jody Mulkey
Chief Technology Officer
Recent News
2025-11-18
Company data provided by crunchbase