ECLARO ยท 1 day ago
Desktop Application Analyst
Houston, TX
Full-time
Onsite
Mid Level
$23/hr - $25/hr
4+ years expECLARO is a leading technology solutions provider seeking a Desktop Application Analyst for their client in Houston, TX. The role involves providing desktop support, managing business applications, and ensuring customer service excellence in a fast-paced trading environment.
Staffing & Recruiting
Responsibilities
Serve as first point of contact to all AlphaGen users to support, troubleshoot, and resolve all IT Service Desk related issues. Also, need on-call ability on occasion
Support in multiple capacity for network, telephony, computers, printers, conference room audio/video and approved software
Troubleshooting hardware/software issues on workstations, laptops, and personal technology devices
Troubleshoot and support Office 365 applications such as Email, SharePoint, Office, etc
Responsible for maintaining inventory for all Houston based IT infrastructure/equipment/devices
Act as system administration within various business critical applications to support and drive business value via onboarding/offboarding process, L1 support and triage of issues, and overall customer support for stakeholders. This will include management of ISO certificate/permission process for the various ISO markets we participate in
Establish best in class customer service with a strong focus on operational excellence ensuring support services are delivered and appropriate service levels achieved
Qualification
Required
4-5 years of experience in desktop support role for an Energy/Oil & Gas company
At least 2-3 years' experience supporting an oil/gas/power trading environment in either a desktop support or application support role
Ability to interact with stakeholders such as commercial operations, risk, and settlements/accounting department and even C-suite level personnel
Undergraduate degree in IT related field, or equivalent experience
Excellent verbal and written communication skills are required
Ability to perform multiple IT related functions to support and improve overall user experiences
Must enjoy working collaboratively with multiple departments in a fast-paced trading environment
Preferred
Preferred experience with managing a Microsoft technology stack environment in a system administration capacity
Knowledgeable with business applications such as ETRM or Bid to Bill preferred
Energy/power industry experience/background preferred
Industry certifications a plus
Benefits
401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
Company
ECLARO
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada and the Philippines.
1001-5000 employees
H1B Sponsorship
ECLARO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Nicholas Butcher
QA CTO Label Specialist
Dan Broderick
Chief Delivery Officer
Company data provided by crunchbase