First Citizens Bank · 1 day ago
Senior Operations Specialist - Commercial Loan Servicing
Phoenix, AZ
Full-time
Hybrid
Mid, Senior Level
4+ years expFirst Citizens Bank is seeking a Senior Operations Specialist - Commercial Loan Servicing to provide operational support for complex loan servicing processes. The role involves managing client relationships, processing loan transactions, and ensuring compliance with regulations while identifying opportunities for process improvements.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Service - Develops and maintains relationships with internal customers, partners, and associates to achieve business goals and streamline service experience. Answers and manages inbound communications to service accounts, fulfills requests, or address issues. Determines client needs and provides resolution while maintaining a high standard of service (SLA) and Quality (QC/QA) performance. Identifies appropriate course of action for issues and/or disputes
Operational Support - Performs various operational tasks related to servicing, boarding and maintenance for commercial loans including: non-syndications, syndications, and participations on Fiserv system. Performs data entry and legal documentation review. Processes monetary transactions associated with commercial loan funding, payment, or payoff. Processes loan system maintenance and recoveries, and performs monthly review for non-performing loans. Prepares payoff quotes associated with facility payoff or internal refinance, and interest calculations associated with some fundings or research. Performs User Acceptance Testing (UAT) for new products and system upgrades. Identifies and communicates process inefficiencies. May offer recommendations for process improvements
Documentation – Handles, reviews and interprets legal documentation associated with loan servicing activities, which include processing, reviewing, and interpreting legal documents. Creates, maintains, and updates loan servicing related job aids and procedures
Business Proficiency - Provides knowledge in area of work. Researches and reconciles complex loan information. Provides backup documentation for internal and external auditors
Other - Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests. May offer guidance and direction to less experienced specialists through knowledge in area of work
Qualification
Required
Bachelor's Degree OR High School Diploma or GED and 4 years of experience in Operations or Customer Service
Preferred
Experience in servicing and maintenance of commercial loan products
Deep understanding of complex commercial loan documents
Knowledge and experience with LoanIQ and/or similar loan boarding systems (ie., AFS, FISERV)
Strong analytical skills and attention to detail are essential
Must have excellent verbal, written, and interpersonal communication skills
Ability to work under pressure and meet deadlines associated with Service Level Agreements (SLA)
Must be detail oriented, able to multitask and function in a fast-paced environment with minimal oversight
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Greg Smith
Chief Information and Operations Officer
Recent News
2025-12-22
2025-12-21
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