Pavion · 1 day ago
Project Coordinator
Lees Summit, MO
Full-time
Onsite
Entry Level
2+ years expPavion is a global leader in providing innovative fire, security, and communication integration solutions. The Project Coordinator will work with customers to troubleshoot equipment issues and manage tasks to resolution for assigned national accounts.
Security & Investigations
Responsibilities
Respond to end user/customer-reported issues via inbound and outbound phone and email communications (i.e. updating customers, providing instruction, tech support, coaching, negotiating, etc.)
Determine the appropriate course of action and follow through to ensure resolution
Coordinate projects related to security solutions (i.e. CCTV systems) to include scheduling, ordering equipment, communicating with onsite personnel, updating customer on status, ensuring work completed per scope
Perform data entry in workflow system for transactions and tasks, logging activity, reporting, generating work orders, shipments and other tasks related to a service request
Manage costs, margin and budget on individual or group work orders as well as handling warranty and non-warranty ownership of all billable items and services incurred to complete a service scope
Qualification
Required
High School Diploma
2+ years of customer service, dispatch and/or tech support experience
Preferred
Able to navigate computer based ticketing system
Experience managing schedules
Strong multi-tasking and documentation skills
Detail oriented and analytic problem solver
Mechanical/technical aptitude
Customer service attitude
Ability to multi-task under pressure
Time management and ability to meet deadlines
Company
Pavion
Pavion Connects and Protects by providing Fire, Security, and Integration solutions to customers in 70+ U.S. locations and 23 countries.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dana J. Smith
Chief Human Resources Officer
Derek Van Wagner
Talent Acquisition Partner
Recent News
Security Systems News
2024-05-21
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