Steptoe & Johnson PLLC ยท 1 week ago
End User Support Specialist
Charleston, WV
Full-time
Hybrid
Entry, Mid Level
$50K/yr - $74K/yr
2+ years expSteptoe & Johnson PLLC is seeking an End User Support Specialist to provide on-site and remote support for all end-user issues. The role involves managing Help Desk tickets, providing technical assistance, and maintaining firm-approved applications and hardware.
Law EnforcementLegalService Industry
Responsibilities
Manage Help Desk ticket queue assignments, including follow-up desktop support, end-user communication, and ticket documentation in the Help Desk system
Document all tickets thoroughly, providing step-by-step resolutions or work around. If a work around is provided, research the problem for a total resolution
Respond to requests for technical assistance by phone, email, and/or using the Help Desk ticket system
Follow-up on tickets at pre-defined intervals until resolved
Occasional travel between offices to support end-users or receive training
Create Knowledge-based articles for complex fixes for user-related issues
Install, monitor and maintain all firm-provided hardware, software, mobile devices, and peripheral equipment associated to an end-user
Provide a weekly management report to the IT Department Support Services Manager as to the projects and accomplishments that have been attained during the week
Contribute to technology guidelines, policies, and procedures
Provide support, guidance and advice related to technology to end users involved in prosecuting or defending lawsuits
Additional or different functions may be assigned from time to time
Qualification
Required
Associate's degree, computer certification or equivalent education in a computer science field
Must have at least two years experience supporting legal or other professional services in a customer oriented environment
Benefits
401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance
Company
Steptoe & Johnson PLLC
Steptoe & Johnson PLLC is a law firm nationally recognized for its strengths in energy law with more than a century of know-how in the areas of business, employment, and litigation.
501-1000 employees
H1B Sponsorship
Steptoe & Johnson PLLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (4)
2021 (4)
Funding
Current Stage
Late StageLeadership Team
Christopher Slaughter
Chief Executive Officer
Rick Mackessy
Chief Financial Officer
Recent News
bloomberglaw.com
2025-09-24
Seattle TechFlash
2025-09-06
Company data provided by crunchbase