Baudville Brands · 2 weeks ago
Inside Sales Account Manager
Grand Rapids, MI
Full-time
Onsite
Mid LevelBaudville Brands is a company dedicated to enhancing customer relationships and service through their Inside Sales Account Managers. The role involves managing and growing the customer base, generating revenue, and providing excellent customer service while understanding customer needs and product offerings.
Customer Service
Responsibilities
Balance selling skills with a customer service orientation
Become an expert in one’s knowledge of the Baudville Brands product line while possessing the ability to translate that knowledge into accurate and meaningful product recommendations for our clients
Establish and maintain effective working relationships with team members while assimilating oneself into Baudville’s culture of recognition and excellence
Maintain a high level of professionalism in daily interactions with customers, co-workers, superiors, etc
Follow all policies and procedures to ensure accuracy and consistency
Demonstrate a strong customer focus and commitment to quality service
Create a need/value proposition for products and service offerings with client sites
Develop/manage a territory of accounts while meeting minimum expectations for monthly sales quotas and growing existing business
Maintain a high activity of calls & talk time-determined by strengths and territory
Ability to multitask and function within Baudville’s key technology components: CRM & Order Entry Platforms
Maintain weekly account/activity reports for business reporting
Ability to meet and exceed all monitoring criteria and utilize feedback for further development
Qualification
Required
Driven self-starter who excels at relationship building and communication
Balance selling skills with a customer service orientation
Become an expert in one's knowledge of the Baudville Brands product line
Establish and maintain effective working relationships with team members
Maintain a high level of professionalism in daily interactions with customers, co-workers, superiors, etc
Follow all policies and procedures to ensure accuracy and consistency
Demonstrate a strong customer focus and commitment to quality service
Create a need/value proposition for products and service offerings with client sites
Develop/manage a territory of accounts while meeting minimum expectations for monthly sales quotas
Maintain a high activity of calls & talk time
Ability to multitask and function within Baudville's key technology components: CRM & Order Entry Platforms
Maintain weekly account/activity reports for business reporting
Ability to meet and exceed all monitoring criteria and utilize feedback for further development
Highly motivated professional with excellent communication skills
Capability to excel in a goal-oriented environment
Possess a relational and service-oriented approach to interactions with others
Strong computer skills with a proficiency in Excel and Word
Ability and willingness to translate professional training/coaching into daily practices
Team player who is willing to support others for the benefit of the organization
Exceptional organization and time management skills
Excellent listening & relationship-building skills
Ability to follow through and complete tasks on time and accurately
Desire to become a Subject Matter/Industry Expert in the area of Employee Recognition
Preferred
Prior customer service or business-to-business sales experience is desirable
Experience with CRM's is a plus
Benefits
Medical, Dental, Vision, Life, Long-Term Disability, and Short-Term Disability
Company sponsored 401K with vested match
Tuition Reimbursement
Paid Parental Leave
Company
Baudville Brands
Baudville Brands is comprised of Baudville, IDVille, Pure Promo and RecogNation that works together to inspire the workforce.
Founded in 1983
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Shane Kistler
Chief Financial Officer
Andrew Kersjes, CRP
Director, Employee Engagement Partner
Company data provided by crunchbase