The Judge Group ยท 17 hours ago
Application support analyst (1113444)
Columbus, OH
Full-time
Hybrid
New Grad, Entry Level
$48/hr - $50/hrThe Judge Group is seeking an Application Support Analyst to provide technical support and manage incidents for digital applications. The role involves troubleshooting, problem management, and working closely with development teams to ensure application performance and reliability.
E-LearningInformation TechnologyProfessional Services
Responsibilities
Participate with other developers and/or contractors in troubleshooting and identifying problems
Provide technical support on technical matters
Show drive and interest in learning new systems, applications, technologies, and most importantly business domains
Work in a fast-paced environment and will be good at multitasking
Provide Incident and Problem Management support for all Digital applications
Research and fulfillment of On Demand/Ad hoc requests by multiple business areas for all Digital applications
Good to have Digital Application Monitoring utilizing the following tools: DynaTrace
SPLUNK
Production Assurance for Infrastructure Releases
Disaster Recovery support for annual Testing
Maintenance window monitoring
Work with Digital Development teams to document production issues that require code fixes and assist with validating and closing out any defects
Status update in Daily Service Review Meetings
Update and Manage Runbooks and Maintenance reference Manuals on Support wiki site
Provide Level 1 & Level 2 support for application and platform issues
Ensuring monitoring alerts and systems events are assessed, prioritized, and assigned
Manage customer impacting incidents including business impact assessment, technical resolution, engagement, and communications
Own incident resolution and keep user informed of status
Provide expected time of availability for delayed streams and processes
Update ticket resolution status and details in the ticket management system(s)
Respond to user requests and queries
Escalate incidents to Level 2/3 development team as needed with summary analysis
Escalate incidents to appropriate interfacing support team or external teams such as product vendors
Update knowledgebase with support information (ex. Known errors and solutions for these errors)
Provide clarifications on data issues identified in the application
Qualification
Required
Participate with other developers and/or contractors in troubleshooting and identifying problems
Provide technical support on technical matters
Show drive and interest in learning new systems, applications, technologies, and most importantly business domains
Work in a fast-paced environment and will be good at multitasking
Provide Incident and Problem Management support for all Digital applications
Research and fulfillment of On Demand/Ad hoc requests by multiple business areas for all Digital applications
Good to have Digital Application Monitoring utilizing the following tools: DynaTrace
SPLUNK
Production Assurance for Infrastructure Releases
Disaster Recovery support for annual Testing
Maintenance window monitoring
Work with Digital Development teams to document production issues that require code fixes and assist with validating and closing out any defects
Status update in Daily Service Review Meetings
Update and Manage Runbooks and Maintenance reference Manuals on Support wiki site
Provide Level 1 & Level 2 support for application and platform issues
Ensuring monitoring alerts and systems events are assessed, prioritized, and assigned
Manage customer impacting incidents including business impact assessment, technical resolution, engagement, and communications
Own incident resolution and keep user informed of status
Provide expected time of availability for delayed streams and processes
Update ticket resolution status and details in the ticket management system(s)
Respond to user requests and queries
Escalate incidents to Level 2/3 development team as needed with summary analysis
Escalate incidents to appropriate interfacing support team or external teams such as product vendors
Update knowledgebase with support information (ex. Known errors and solutions for these errors)
Provide clarifications on data issues identified in the application
Preferred
Working knowledge of SQL Server or equivalent
Self-directed / Independent problem solving
Experience operating in a large-scale environment
Exhibit best practices, follow standards, and present suggestions while remaining flexible and open
In-depth knowledge of different SDLC methodologies including Waterfall, Agile, etc
HTML 5, CSS 3, JQuery UI, ASP.net MVC, website accessibility standards
Professional experience with the .NET framework (C#, ASP.NET, XML) or Java
Performance analysis and tune JVM based services
Professional experience with scripting languages (e.g., PowerShell, Python, etc.)
Knowledge of TFS to manage an Agile development lifecycle
Experience in financial industry and in a Regulatory and Compliance environment preferred
Familiarity with large scale system monitoring and alerting frameworks
Expertise utilizing Cloud Infrastructure such as Azure, AWS
Experience creating effective resource plans that ensure a high level of performance
Experience developing repeatable processes and metrics that maximum uptime, reliability, and predictability
Experience with Agile and DevOps methodologies
Company
The Judge Group
Results through the Power of Experience.
Founded in 1970
1001-5000 employees
H1B Sponsorship
The Judge Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-14IPO
Leadership Team
Charlton Monsanto
Executive Vice President of Integrated Services and Innovation
Recent News
Seattle TechFlash
2025-09-12
2025-08-05
The Judge Group
2025-05-07
Company data provided by crunchbase