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OneAZ Credit Union · 2 days ago

Teller Supervisor

Glendale, AZ, US

Full-time

Onsite

Mid, Senior Level

$21/hr - $25/hr

3+ years exp

OneAZ Credit Union is dedicated to creating lasting change in the lives of its members and communities. They are seeking a Teller Supervisor to oversee the daily operations of the teller line, ensuring excellent member service and compliance with credit union policies. The role involves supervising a team of tellers, providing training and support, and maintaining operational efficiency.

BankingFinancial Services

Comp. & Benefits

Responsibilities

Supervises and coordinates activities of tellers engaged in receiving and paying out money and keeping records of transactions in credit union by performing the following duties

Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsible for interviewing, hiring, and training associates; planning, assigning, and directing work; managing performance; rewarding and coaching associates; addressing complaints and resolving problems

The Teller Supervisor is responsible for the daily supervision and operational efficiency of the teller line, ensuring excellent member service and adherence to credit union policies and procedures. This role involves overseeing a team of tellers, providing training, support, and guidance to ensure accurate and efficient transaction processing while maintaining a secure and compliant branch environment. The Teller Supervisor plays a critical role in the branch’s day-to-day operations, focusing on teller activities and ensuring a positive member experience

Supervise a team of tellers, providing direction and support to ensure the efficient functioning of the teller line

Conduct daily performance monitoring, provide coaching, and deliver feedback to tellers to enhance service quality and operational accuracy

Coordinate with the Branch Manager for teller staffing needs, including scheduling and arranging coverage during peak periods

Assign duties and work schedules to tellers to ensure optimal service delivery and efficient department operation

Oversee teller transactions to ensure accuracy and compliance with all regulations and credit union policies

Consolidate and balance daily teller transactions, ensuring all financial activities are accurately recorded and reconciled

Train tellers in providing exceptional member service and adhering to credit union procedures and regulatory requirements

Implement and enforce standardized procedures to improve teller line efficiency and service quality

Foster a positive work environment by maintaining open communication, resolving teller-related grievances, and promoting teamwork

Address and resolve member inquiries and complaints promptly, ensuring a high level of member satisfaction

Act as a working teller during peak hours to support member service and maintain efficient branch operations

Promote and cross-sell credit union products and services to members, assisting tellers in identifying sales opportunities

Ensure all teller operations comply with credit union policies, procedures, and regulatory requirements

Monitor and enforce branch security procedures, including controlling access to the vault and ensuring the secure handling of cash and negotiable instruments

Prepare and review daily reports related to teller operations, ensuring accuracy and completeness

Assist the Branch Manager with operational tasks related to teller activities, including reporting, cash management, and ensuring adequate supplies of money and negotiable instruments

Support the implementation of branch-level initiatives and procedures as directed by the Branch Manager

Collaborate with the Assistant Branch Manager and Branch Manager to ensure overall branch operational efficiency and member satisfaction

Qualification

Teller supervisionOperational efficiencyMember serviceLeadership skillsProblem-solving skillsCommunication skillsOrganizational skillsInterpersonal skillsTime managementCritical thinking