Apply on Employer Site

AudioEye · 3 days ago

Senior Enterprise Account Manager

United States

Full-time

Remote

Senior Level

6+ years exp

AudioEye is dedicated to eliminating barriers to digital accessibility. The Senior Enterprise Account Manager is responsible for driving customer success across the client lifecycle, focusing on building relationships with enterprise customers and ensuring they realize maximum value from AudioEye’s products and services.

AudioInfrastructureInternetSoftware

Growth Opportunities

Hiring Manager

Christine Burch SHRM-CP

Responsibilities

Serve as the lead point of contact and internal stakeholder for all customer account management matters within your customer base

Develop trusted advisor relationships with key accounts, key customer stakeholders, and executive sponsors

Become an expert in the product and on educating customers on the best practices and benefits

Work closely with Growth, Sales, Support, Billing, and other technical teams to ensure an exceptional customer experience

Clearly communicate the progress of monthly/quarterly initiatives, updates, goals, and actions to internal and external stakeholders

Develop new business opportunities with existing clients and/or identify areas of improvement to drive customer expansion

Forecast and track key account metrics around renewal and growth (e.g., quarterly renewal and expansion results, updating CRM)

Consistently prepare account success maps, defining the account status and next actions

Maintain a revenue base by negotiating and managing account retention and renewal

Drive upgrade revenue through increased product adoption, value realization, pushing for customer advocates by going high and wide through customer stakeholder contacts, collaborating with the sales team to identify and grow opportunities within the customer case

Be a customer advocate while capturing customer feedback and reporting requests to Product Management

Qualification

B2B SaaS experienceAccount managementCustomer successHTMLJavaScriptCSSNegotiationEmpathyAnalytical mindsetUsability principlesWeb commerce experienceProblem-solvingLeadershipFast-paced environment