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Citizens · 2 weeks ago

Health, Wellness and Benefits Manager

One Citizens Bank Way, Johnston, RI, 02919, US

Full-time

Hybrid

Mid, Senior Level

$114K/yr - $150K/yr

Citizens is seeking a Health, Wellness and Benefits Manager who combines expertise in employee benefits administration with a passion for holistic health and wellness programs. The successful candidate will manage day-to-day benefits operations, ensure compliance, and design impactful wellness initiatives that support colleague health and organizational goals.

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Responsibilities

Oversee day-to-day benefit administration processes including eligibility files, benefit case management, annual benefits enrollment preparation, testing, and communications

Assist with colleague inquires, new hire orientations, and specific business line benefit requests

Maintain and update Summary Plan Descriptions (SPDs) and Summary of Benefits Coverages (SBCs)

Design and execute comprehensive wellness programs including physical, mental, emotional, and financial well-being

Collaborate with internal stakeholders (HR, L&D, DEI, Properties, Events, Health and Safety, amongst others) and external vendors to deliver impactful benefits and well-being initiatives

Ensure adherence to ACA, COBRA, HIPAA, FMLA, ERISA, IRS, and DOL regulations

Support Affordable Care Act (ACA) reporting and non-discrimination testing

Monitor vendor performance and recommend process improvements

Participate in the Request for Proposal (RFP) process

Ability to interpret claims data, colleague benefits and well-being engagement metrics, and vendor performance indicators to support strategic decision-making

Support audits involving healthcare costs and claims data

Support benchmarking efforts to evaluate existing plans to identify cost-effective enhancements

Participate in financial analysis to identify cost-reduction opportunities

Qualification

Benefits AdministrationHRIS SystemsRegulatory ComplianceData AnalysisVendor RelationsExcel ProficiencyPowerPoint ProficiencyCommunication SkillsProblem-Solving Skills

Required

Bachelor's in Human Resources, Business Administration, Finance, or related field required

Previous experience in health and welfare benefits administration

Experience with outsourced benefits vendors and HRIS systems (Oracle and UKG)

Strong knowledge of COBRA, ERISA, HIPAA, ACA

Proficiency in Excel and PowerPoint

Excellent problem-solving and communication skills

Benefits

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828