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MTF Biologics · 1 week ago

Triage Coordinator IMAZ- Remote

United States

Full-time

Remote

Mid Level

3+ years exp

MTF Biologics is a global nonprofit organization that processes tissue grafts from human donors for clinical applications. The Triage Coordinator is responsible for responding to calls from hospitals regarding potential donors, conducting medical interviews, and managing organ allocation processes.

BiotechnologyMedical Device

Comp. & Benefits

Responsibilities

Answers incoming calls in a timely and professional manner

Listens and responds to caller's needs for guidance and information

Follows computer prompts to complete referral message and organ import offer process accurately

Obtains necessary medical information regarding potential donors from the caller and documents/records information clearly and concisely

Conducts state donor registry checks as applicable for all potential donors

Memorization of key medical abbreviations and special computer codes needed for documentation

Places appropriate outbound calls to involved agencies per client protocol

Relays all known information to appropriate agencies on cases status

Receives and logs all fresh tissue graft cases per process and conducts all necessary follow up to secure test results related to the client process

Places outbound calls to conduct medical interviews with wait listed transplant patients per client protocol and when appropriate, enters data in to designated data systems

Performs Lab Data Entry function for all related projects/services

Documents organ import offers and contacts necessary personnel in a timely manner

Receives and evaluates all organ offers per client protocol whether for transplant or research. This includes organ specific clinical evaluation, test results, physical descriptions and specific requirements as outlined by client

Conducts any required outbound communication with OPO's, HLA Labs, transplant coordinators, transplant surgeons or research doctors related to active organ placement cases until such time as a decision to accept or decline the offer is reached

Demonstrates proficiency related to process or quality investigations and communication of findings to supervisor/manager

Performs Advance Quality Assurance responsibilities on basic referral calls, Fresh Tissue process, waitlist process and organ allocation processes

Maintains and advances technical skills through professional education and training thereby increasing the effectiveness of the department

Assists on special projects and performs additional duties as assigned

Qualification

Medical backgroundHuman AnatomyPhysiologyTechnical writingCustomer serviceConflict resolutionCommunication skillsTyping 30 wpmMulti-taskingProblem solvingAdaptability

Required

High School Diploma/G.E.D. with medically related college course work, medically related certification program

3 Years Medical background or training (EMT, Paramedics - 3 or more years of experience, LPN, RN, EMS dispatcher, and/or equivalent work experience) required

Completion of coursework related to Human Anatomy and Physiology

Appropriate certifications/licensure for any previous paraprofessional position prior to hire (EMT, CNA)

Demonstrated proficiency with technical and business writing skills

Strong customer service, conflict resolution and communication skills required

Ability to type a minimum 30 wpm required

Ability to work in a flexible environment, effectively multi-task and problem solve issues, and adapt to change quickly while meeting organizational goals required