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Center for Public Partnerships & Research · 6 days ago

Student IT Support Technician

Topeka Metropolitan Area

Part-time

Onsite

New Grad

$13/hr - $13/hr

Center for Public Partnerships & Research is seeking a Student IT Support Technician to provide technical support for end users at the University of Kansas – Lawrence Campus. The role involves troubleshooting hardware and software issues, maintaining hardware inventory, and providing support via various communication methods.

Higher Education

Responsibilities

Provide support to campus support staff when requested

Install, upgrade, image, and configure computer hardware and software

Troubleshoot hardware and software issues

Maintain accurate hardware inventory

Provide basic technical support via phone, email, chat, or in person

Create and update support tickets in ticket management system

Perform special projects and other duties as assigned

Qualification

Windows operating systemMac operating systemLinux operating systemTroubleshooting hardwareTroubleshooting softwareCustomer service experienceDell computer hardwareMulti-function devicesTicketing systemConfiguration managementAV technology supportLAN/WAN principlesTechnical documentationOral communication skillsWritten communication skills

Required

Able to work a minimum of 12 hours per week as stated and evidenced by application materials

Experience using or managing Windows, Mac and/or Linux operating systems as evidenced by application materials

Experience troubleshooting computer hardware and software issues as evidenced by application materials

Experience working in a customer service centric environment as evidenced by application materials

Demonstrated oral and written communication skills as evidenced by application materials, experience, and possible interview

During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours

Must have a valid current driver's license, as verified by the department

Ability to lift up to 50 pounds with or without accommodation

Preferred

Previous professional experience supporting/troubleshooting computer hardware and software as evidenced by application materials

Experience using or managing Dell computer hardware as evidenced by application materials

Experience using or managing multi-function devices (print/fax/scan devices) as evidenced by application materials

Experience using a ticketing system (ServiceNow, Remedy, etc.) as evidenced by application materials

Experience using a configuration management solution (Microsoft System Center Configuration Manager) as evidenced by application materials

Experience supporting AV technology in a classroom or event environment as evidenced by application materials

Experience with or demonstrated knowledge of LAN / WAN principles and protocols as evidenced by application materials

Experience in creating technical documentation as evidenced by application materials

Able to work over academic, holiday, and summer breaks as stated and evidenced by application materials

Eligible for Federal Work Study

Company

Center for Public Partnerships & Research

At CPPR, we tackle complex issues challenging our communities by building and partnering with many dedicated public agency professionals, non-profit service providers, and family members living and working in communities.

Founded in 2013