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Workers Credit Union · 3 days ago

Branch Member Service Representative II

Fitchburg, MA

Full-time

Onsite

Entry Level

$21.88/hr - $27.35/hr

1+ years exp

Workers Credit Union is a leading credit union in Massachusetts committed to improving the daily lives of its members. The Branch Member Service Representative II (BMSRII) will build lasting relationships with members, process financial transactions, and educate them on products and services to help achieve their financial goals.

BankingFinancial ServicesInsurance

Responsibilities

Open and service all types of WCU deposit and loan accounts

Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, etc. as well as assist with end of day balancing

Drive sales through service by developing a positive member experience and focusing on solutions that meet members' needs

Identify and refer members to internal business partners for small business, investments, mortgages, consumer, and insurance services

Participate in all sales activities to achieve branch goals in product sales, loan and deposit growth, and referrals

Provide exceptional member service by addressing and resolving inquiries, issues, and complaints promptly

Lobby lead to ensure a positive member experience