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Tourneau|Bucherer · 4 days ago

Client Advisor - Rolex Boutique, Chicago

Chicago, IL

Full-time

Onsite

Entry, Mid Level

$75K/yr - $90K/yr

2+ years exp

Tourneau|Bucherer is a luxury retail company specializing in high-end watches, and they are seeking a Client Advisor for their Rolex Boutique in Chicago. The role involves providing an exceptional client experience, managing client appointments, building relationships, and meeting sales objectives while embodying the brand's heritage and values.

E-CommerceLifestyleRetailWearables

Responsibilities

Work to create a positive, inviting and elevated environment for the discerning client

Manage and prepare the client appointments for the day and ensure a well-organized day's flow to completion

Create relationships with clients, demonstrating a deep understanding of the product to educate the client, delivering the Rolex Way and following the Mystery Shopping framework

Be enthusiastic and demonstrate a passion for the brand, advise and guide through engagement of clients with storytelling of the brand history and sharing of product knowledge

Demonstrate a passion and understanding of the brand’s unique heritage and history, the range of products, and specific product attributes and availability

Effectively build relationships, identifying/engaging with top clientele and creating an individualized journey leading to the delivery of results

Full utilization of the CRM system. Obtain client contact information utilizing the CRM system to build an ongoing relationship and elevate the Rolex discovery journey

Make certain the visual presentation of the watches is consistent with the luxury image of the brand

Attend training sessions to increase product knowledge

At a minimum, must meet sales objectives for any given month, quarter and year

Clearly understand daily sales objective and how it relates to weekly and monthly targets

Ensure full coverage on the floor and build a strong presence on the floor

Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future and consistently follow up with the clients as per guidelines. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/campaigns

Consistently deliver surprise and delight moments, tailored to the clients’ journey to elevate the in-store experience

Readily accept and incorporate constructive advice given by managers on how to improve client experience and sales performance

Strictly adhere to all store security procedures

Setup cases and windows

Respect other Client Advisors fostering an environment of support and collaboration

Adhere to the company dress code guidelines

Work with team members to ensure the Rolex area is at all times clean and attractive

Attendance is a crucial part of performance. Be on time

Help set-up or close store depending upon shift

Execute all expectations of The Rolex Way in every client presentation

Ensure appropriate visual merchandising of all Rolex products in the store

Check stock on a daily basis and make certain Rolex watches are handled properly (Quality of the stock)

Qualification

Client relationship buildingSales objectives achievementProduct knowledgeCRM system utilizationVisual merchandisingOrganizedMicrosoft Office proficiencyCommunicationTeam playerDetail oriented

Required

2+ years' experience in hospitality, service, retail industries or other related fields

Demonstrated enthusiasm and passion for the timepiece industry

Excellent verbal and written communication

Team player, willing to take on additional projects as needed

Demonstrates strong interpersonal skills in order to develop rapport and strong partnerships across all authorized Rolex retail doors

Organized and detail oriented

Well versed in Microsoft Excel, PowerPoint, and Office

Flexible in availability for work schedule; must be available to potentially work evenings or weekends for events or visits as needed

A passion for building clientele and selling

Demonstrate an exemplary level of integrity and professionalism at all times

Must be able to work a flexible schedule throughout the week

Must have a polished and professional appearance with a positive attitude

Meet and exceed company assigned goals, metrics and objectives

Preferred

Bachelor's degree in business, management or other related fields

Benefits

Eligibility for bonus

Company

Tourneau|Bucherer

The Marriage Of Tourneau And Bucherer In 2018, Two Long-Standing Industry Leaders, Is Bringing Together The Best Of Both Companies To Surprise And Delight Watch And Jewelry Customers Around The World.

Founded in 1900

New York, New York, USA

501-1000 employees