GNC · 1 week ago
Director of Franchise Operations
Sacramento, CA
Full-time
Onsite
Director/Executive
$90K/yr - $120K/yrGNC is a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted range of products. The Director of Franchise Operations is a key leadership role responsible for the growth, development, and operational excellence of franchise partners, focusing on maximizing success and profitability while ensuring adherence to GNC's standards.
Health CareManufacturingNutritionRetailWellness
Hiring Manager
Elizabeth Landry
Responsibilities
Serve as the primary point of contact and manage day-to-day relationships with multiple franchise partners
Facilitate communication and collaboration between franchisees and various GNC support departments (e.g., Merchandising, Marketing, Finance, Real Estate, Legal, Science, Product Development)
Build and maintain strong, productive relationships with franchisees, providing guidance, coaching, and support to enhance their success in maximizing their profitability
Provide general business and operational guidance to franchisees, leading through influence to drive GNC Corporate goals and KPIs
Coach franchisees to maximize their return on investment and operational performance
Ensure compliance with the GNC operating system, franchise documents, program requirements, and brand standards
Oversee the completion of Phase I, Phase II, and Phase III training programs for new franchisees
Establish visitation cycles and conduct store evaluations to ensure consistent execution and performance to deliver an excellent customer experience
Implement dispute resolution methods to address differences and maintain positive relationships with franchisees
Facilitate and assist with quality start-up and opening assistance for new stores, including training of new Franchise Operators
Manage transfers, remodels, relocations, and conversions for franchise locations
Actively monitor the geographical market for potential, well-capitalized franchisees interested in ownership
Responsible for achieving Retail and Wholesale revenue targets set by GNC
Provide leadership and guidance to franchise partners
Qualification
Required
Bachelor's Degree in Business or related field, or an equivalent combination of education and experience in franchise operations or multi-unit management to successfully perform the key accountabilities of the job
Strong business acumen and understanding of unit economics and profitability
Excellent relationship-building and communication skills, with the ability to influence stakeholders at all levels
Proven leadership and team development skills
Strategic thinking and problem-solving abilities
Proficiency in basic computer programs
Strong organizational and time management skills
Ability to manage multiple projects and priorities effectively
Ability to work well autonomously and within a cross-functional team in a fast-paced environment
Self-motivated with critical attention to detail, deadlines, and reporting
Ability to travel as required – at times travel can be significant - to support franchise locations
Current driver's license
Regularly required to stand, walk, sit, use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear
Occasionally lift and or move up to 40 pounds
Ability to operate a vehicle
Overnight travel when required
Benefits
Medical
Dental
Vision
STD
LTD
Paid Company Life Insurance
401K program with company match
30% employee merchandise discount on GNC products & 20% employee discount on 3rd party products
Monthly Free Product Offers
Access to the Employee Assistance Program
Company
GNC
As the global leader in health and wellness innovation since 1935, GNC motivates people to reach their goals with the most trusted and exciting selection of products in the industry.
Founded in 1935
10001+ employees
H1B Sponsorship
GNC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2022 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Harbin Pharmaceutical Group
2020-09-18Acquired
2018-02-13Post Ipo Equity
2011-04-01IPO
Leadership Team
Alan Chester
Chief Supply Chain Officer
Cheri Mullen
SVP, Chief International Officer
Recent News
2025-11-25
Company data provided by crunchbase