Member Support Associate I-Part Time jobs in United States
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Veridian Credit Union ยท 1 week ago

Member Support Associate I-Part Time

positionChancellor Drive, Cedar Falls, IA, US
timeFull-time, Part-time
remoteHybrid
seniorityNew Grad, Entry Level
money$17.06/hr - $17.06/hr

Veridian Credit Union is a PCI compliant financial institution dedicated to providing superior member service. The Member Support Associate I is responsible for conducting transactions, assisting members with financial goals, and promoting credit union products and services over the phone.

BankingCredit CardsFinancial Services

Responsibilities

Provide quality interactions with inbound and outbound member calls that create an excellent service experience to promote the Veridian brand
Understand and be familiar with Bank Secrecy Act (BSA) guidelines
Conduct member transactions including: loan payments, deposits, withdrawals, transfers and SWBC payments
Complete member requests including: opening certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, initiation of direct deposit/ EFT/payroll deduction, etc
Actively cross-sell credit union services by providing information to current, new and potential members
Consistently achieve established monthly and annual sales and service goals
Actively refer members to appropriate position and/or department within all Veridian Companies
Maintain necessary departmental files, updating member/credit union information as required
Prepare and maintain reports as required
Maintain member confidence and protect operations by keeping information confidential
Contribute to team effort by accomplishing related results as needed
Proficient in answering member inquires surrounding: Online Banking, Mobile Banking, Remote Deposits, Bill Payment, Remote Transfers, etc
Support at the first point of contact through problem solving skills and utilization of resources in the areas of card services, rate inquiries, ACH, and Account Resolutions
Skilled in Member Support Center software: EchoSign, SWBC, Jabber, Cisco Agent, ApplePay, etc

Qualification

Customer service experienceBosnianFluency in SpanishMember Support Center softwareElectronic servicesMicrosoft Windows proficiencyOral communication skillsWritten communication skillsAttention to detailProblem solvingOrganizational skills

Required

MUST LIVE IN THE CEDAR FALLS/WATERLOO IOWA OR SURROUNDING AREA
High School Diploma
Related work experience in customer service, preferably in a call center environment and/or at a financial institution
Proficiency in electronic services
Fluent computer skills in a Microsoft Windows Environment
Oral and written communication skills
Member service focus
Attention to detail and accuracy
Positive attitude that supports a team environment
Dependable and punctual; flexible during peak times
High level of confidentiality
Organizational skills
Self-motivated; ability to work without close supervision
Problem solving; analysis

Preferred

Fluency in Spanish or Bosnian speaking welcome. Earn $1.50 more per hour worked!

Benefits

Earn $1.50 more per hour worked!

Company

Veridian Credit Union

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Veridian Credit Union offers a full range of consumer financial services.
dateFounded in 1934
location
Waterloo, Iowa, USA
people-size501-1000 employees
web-link
http://www.veridiancu.org/

Funding

Current Stage
Late Stage

Leadership Team

R
Renee Christoffer
President and CEO
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Brett Engstrom
Chief Information Officer
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Recent News

CITYVIEW
Veridian Credit Union commits $100,000 to fight food insecurity in Iowa, Nebraska and Minnesota
2025-11-07
Corridor Business Journal
Veridian Credit Union seeks public nominations for $50,000 in Giving Tuesday donations
2025-10-28
Corridor Business Journal
Several Corridor companies recognized among Iowa Top Workplaces
2025-09-30
Company data provided by crunchbase